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To add a testimonial of your own, submit it on the Customer Survey page.
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"I visited your dealership again after a 5 year period due to a terrible experience with the service personnel at the Grant Rd location. Upon arrival I was met by Ron Bertrand, who assited me with my service concerns in a very pleasant and professional manner. While my FLHX was being cared for I met Ryan Bonner who informed me of all the changes in service personnel and the dealership philosphy of customer care. He gave me a tour of the outstanding dealership and made me feel quite welcome and appreciated. he also introduced me to Doug Banich who also took the time to insure I felt appreciated. Thanks to all met that day and be sure I had a great experience with all depts. who addressed my needs and concerns."
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By: Lee Tucson, AZ
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"Paul and the whole TucsonHD crew treated me like gold! This is the best HD dealer in AZ by far! Thanks!!"
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By: Bryan Casa Grande, AZ
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"MR. PAT CARAFFA IS TO BE COMMENDED ON HIS OUTSTANDING CUSTOMER SERVICE! I TOOK MY BIKE IN FOR SERVICE AND FOR SOME REASON THE SERVICE WAS TO TAKE LONGER THAN EXPECTED. PAT CALLED ME LATER IN THE DAY TO INFORM ME OF THIS PRIOR TO THE PICK UP DATE. I DIDN'T GO INTO DETAIL WITH PAT, BUT I ASKED FOR A PROJECTED TIME. ANY OTHER TIME I WOULD HAVE BEEN OKAY WITH THE DELAY, HOWEVER AS I EXPLAINED TO PAT THAT MY WIFE WAS GOING TO DROP ME OFF ON HER WAY TO A MEETING IN PHOENIX AND IT WAS IMPORTANT FOR ME TO GET MY BIKE AS EARLY AS POSSIBLE ON THE PROMISED DATE AS I DID NOT HAVE ANY OTHER ALTERNATIVE FOR TRANSPORTATION TO GO AND PICK UP THE BIKE. WHAT PAT DID NOT KNOW IS THAT I HAD A DOCTOR'S APPOINTMENT THAT WOULD HAVE BEEN A REAL PAIN TO RESCHEDULE. THINKING THAT TRANSPORTION WAS THE ONLY ISSUE, PAT OFFERED TO COME TO MY HOME AND PICK ME UP WHEN MY BIKE WAS READY!!! PEOPLE SUCH AS PAT ARE RARE AND HARLEY SHOULD BE THANKFUL HE IS PART OF THE TEAM. HIS COURTEOUS DEMEANER AND HIS GREAT ATTITUDE IS A GREAT STANDARD FOR HIS PEERS TO EMULATE. PAT SHOULD BE RECOGNIZED FOR HIS WILLINGNESS TO PROVIDE OUTSTANDING SERVICE AND THE DESIRE TO GO THAT EXTRA STEP TO HELP OUT. THANK YOU FOR HAVING HIM AS PART OF YOUR STAFF. PAT CALLED ME THE NEXT DAY BEFORE OPENING AND TOLD ME THE BIKE WAS READY FOR PICK UP AS PROMISED WITHOUT THE DELAY. WHATEVER WAS DONE IS TRUELY APPRECIATED AS I WAS ABLE TO CONTINUE WITH MY PREVIOUS DAY'S PLANS... WIFE DROPPED ME OFF EARLIER THAN PLANNED, AND I WAS ABLE TO BE AT MY APPOINTMENT ON TIME. AGAIN THANK YOU."
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By: GILBERT TUCSON, AZ
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"To Ryan, Ron, Paul, Frank and the girls. In our wildest dreams we wouldn't have thought we would have been buying a harley this week. Sometimes things are just meant to be. We loved the No Pressure and just looking around and finding out the information about several different ones was so helpful....Then we saw the Heritage all wrapped up and just what we were looking for. Everyone worked together to help us make a great deal and we rode off into the sunset on our dream bike. Look forward to seeing all of you again. Thanks so much for all your help. Kathy and Vern"
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By: Anonymous Crescent, OR
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"My wife and I would like to briefly share our overall new customer experience at the Tucson, AZ Harley Dealer...
From the moment we entered the store, we were both greeted as if we were already Harley owners, kind of the way you feel when you visit with your family and true friends. Our sales rep, Matt McCracken, provided us with his complete attention as well as sharing his vast knowledge while answering all of our questions. His display of professionalism was appreciated and well received.
The experience then continued once each of us finally decided which bike we wanted. Yes, my wife and I each wanted to purchase a new Harley, so that's when Chris Poole joined the sales team.
Due to several unique and custom requests that we imposed in our deal, Chris' professionalism, honesty, and timely responses allowed my wife and I to accurately make up our minds and accept the deal. Chris' vast knowledge and skills in completing all of the necessary documentation for the immediate delivery of two bikes was extraordinary.
The bikes were delivered to our home the following day as promised by Evan. There were a few rain clouds that threatened us late in the day but he was able to arrive with only minimal drops on the bikes. He insisted on wiping each bike down and confirmed that all of our expectations were met.
Since receiving delivery of the new bikes, we have had one opportunity in which is was necessary to contact the service department. Their dynamic attention to the situation provided us with another positive feeling that the entire Harley Team delivers true and honest customer care when and wherever it is needed. Many thanks to Roe and Andy for their expeditious handling of our untimely situation. A+ for a job "Well Done."
Regards,
Joe & Alison Wincheski"
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By: Joe Marana, AZ
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"I wanted to thank Paul and Chris again for there attention and hard work this is the second bike I have purchased from the both of them as always there very polite and helpfull. I would also like to thank Tod Chumney he is the guy that has keeped me as a customer at Tucson Harley Thanks again everyone."
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By: Curtis Marana, AZ
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"Roe Harris has once again provided me with an exceptional customer experience. Today I had an urgent matter that required same day attention and Roe used his leadership and "roll up the sleeves" experience to get it done. Thanks HD for having someone like Roe on your team."
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By: Tom Tucson, AZ
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"Thank you so much to: Paul, Chris, Gordy & Ron for an awesome job all the way around. This experience at Tucson HD was so enjoyable -- nothing like what I went through at another motorcycle dealership in Tucson. Thank you, thank you, thank you.
Rick & Carol"
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By: Rick Tucson, AZ
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"Everyone was helpful, friendly and knowledgeable."
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By: jesus phoenix, AZ
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"Paul and all the people at Tucson HD really went out of their way to make a deal that my wife and I could live with. We are now the proud owners of a 2010 Red TriGlide! Yes we may of paid less somewhere else but who can say if we would of gotten the red carpet treatment I feel we got from Paul and Tucson HD. Thanks Guys and we are loving the new trike already!"
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By: William Tucson, AZ
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"I bought a Nightrod back in April. Hands down, the best motorcycle buying experience I have ever made. Doug and Donovan are great at their job but also know how to treat a customer with great respect. That went a long way for me. The entire staff was great and offered nothing but positive energy!!! I would and will definately recommend Tucson Harley to my friends and family!"
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By: AJ sahuarita, AZ
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"I ride with a group from Lake Havasu called the Goatheads, we were on a weekend ride to Tombstone and our first night stop was in Tucson.We just happened to stay next door and the first thing we did was visit your fine store.Well that was my undoing.I had been looking for a screaming eagle street glide and well lets just say you guys had the one I wanted. Matt helped out in just about every way you would want in telling me all the fine points about the bike I didn't know.Then along came "Dangerous Doug Banich" man that guy knows how to connect with the inner beast haha. I left your place with a smile that would'nt quit and a really great experience. This is my fourth bike and this was the best time Ive ever had buying a bike. Thanks all guys!! Mike Buxton"
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By: michael Lake Havasu City, AZ
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"It is my pleasure to speak in behalf of the representatives in sales and maintenance at the Harley Davidson Dealership in Tucson, Arizona.
During the past month I visited the showroom a number of times to 'dream'. I was thinking that at 70, I was too old to get another motorcycle. I had not riden for five or six years. A friend of mine, (nearly as old), has a Heritage Softail Classic and suggested that I put aside the age thought and hit the road again.
On Saturday, 8 May 10, I stopped by the Dealership to see if a used Heritage Softail was within my budget. I soon realized that if I were to purchase a motorcycle it would have to be a less expensive model. At that point the wonderment of the Tucon Harley staff started to unfold.
I was first assisted by Jon Dean and soon thereafter introduced to Ryan Bonner - around whom this narative will center. Also I must mention that during the purchasing experience I was also assisted by Doug, David, Paul, Chris and Ron. Each of these individuals added to the relaxed, informative and pleasurable experience of selecting and purchasing a motorcycle. All of the sales staff were patience when confronted with my seemingly never-ending sting of questions and misunderstandings.
In just a few minutes after first talking to Ryan I was informed that I was qualified to purchase a selection of bikes, even though in past years I had a 'cloudy' financial history.
Through the purchasing and delivery process, of the Sportster that I selected, Ryan was able to cheerfully and quickly solve each of my concerns; in some cases far beyond what I would have expected when purchasing a used motorcycle. We reached an agreeable price and proceeded with the sale. There were some minor maintenance items that Ryan eagerly arranged to have corrected. With the able crew of John and Ron in the Maintenance Department all descrepencies were attended to in a prompt, friendly and helpful manner.
Based on many years past experience of being in a hiring and firing position in a 650 person Corporation, I rate Ryan as the employee that I would want to be my representative to the public should I ever have command of a Company again. I would also want to employ each of the above mentioned individuals to be in my infrastructure.
It is gratifying, in today's busy and harsh environment, to find a business with a 'hometown' atmosphere that is desirous of providing products and services for the benefit of the customer and not just for the Company 'Profit'. After making a purchase at Tucson Harley, you will find on the receipt: "Thank you for choosing us - we appreciate your business!!". I know for a fact that they really mean what the statement says... The Owner/CEO can be well pleased with Ryan and the entire staff in his employ.
Harold
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By: Harold Tucson, AZ
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"I was pleasantly surprised at their knowledge, professionalism, and freindly help, compared to some of the other dealerships that I have visited in the past. Not only prior the sale, but even after. The employees give a new meaning to "customer service.""
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By: Jan Las Cruces, NM
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"I was in the greater Tucson area on business travel and had recieved an e-mail from Harley-Davidson inviting me to take a demo ride on the bike of my choice. So I contacted Tucson Harley about cashing in on this opprotunity to demo a 2010 model. The salesmen and rental manager Mike were a true pleasure to deal with. I leveled with them that I already owned 2 Harleys and really wasn't in the market to purchase another, and they were ok with me taking a bike for a "joyride" in a sense. They trusted that I would take excellent care of their bike and were more than happy to accommodate the request of a young rider in town for the weekend.
Overall I give them two huge thumbs up and thank them for their hospitality while I was in town.
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By: Jake Princeville, IL
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"I wanted to take an opportunity to recognize your rental center employee Mike Willits. On may 2nd I rented a Strret Glide for the day for me and my wife to tour the Tucson area. Mike was there to greet us and get us on the road as quickly as possible. Mike puts the customer in customer service. He provided us with quality care and got us everything we needed to enjoy the experience of renting a Harley and enjoying the country side. Mike also provide us with detailed maps of all our destinations and the best route to see all of them without doubling back anywhere. Mikes expert service is why I will return to Tucson Harley when I am in the area to rent again. Thanks Tucson Harley you guys are the Best!"
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By: Michael Bronx, NY
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"Paul Johnson and Ryan Bonner were a class act!"
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By: Ron Tucson, AZ
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"I was in last week visiting from Colorado and wanted to let you know the staff was awesome. I had a chance to talk to Paul Johnson and he was great and so nice to talk to. The girls that rang up my t shirts were very nice and helpful. Great job to all !! Autumn Lee
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By: Autumn Lakewood, CO
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"traded up from heritage to ultra"
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By: Anonymous
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"On a recent trip to Phoenix to visit the parents, we had a chance to visit with friends in Tucson. After having lunch we decided to visit your dealership for t-shirts and a shotglass. We were greeted by Tamara Chee (I have her B-card) and was told if you need anything just yell. (I'm sure she will remember me.) I yelled she came running, it was great!!!! She was very instramental in my bill rapidly reaching $147 and change. (good job T) we are fortunate to be blessed with friends around the states, and to be able to visit them as well. We also feel blessed to have gone into your shop on that day (02/06/10) It was fun!!!! And Tamara Chee is a great asset to your dealership. Thanks so much..KC & Anita Klein Streamwood,Il. Hey Tamara keep up the great work! "
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By: KC Streamwood, IL
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"Many thanks to Dave and Shayne for making the purchase of our Sportster 1200's most pleasant. Thanks to Dave for finding the exact bike Carl wanted. Thanks to Shayne for coming up with a deal we couldn't pass up.
Many thanks to Frank in parts for helping us accessorize our new bikes (and our set of Sportster 883's, too)."
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By: Carl & Janys Vail, AZ
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"little did i know when I woke up that morning I would be ending my day a proud owner of a Sportster 1200 Custom. After more than 3 decades of riding darn near every brand of bike but a harley I decided to go over to my local Tucson Harley Dealer, "just for fun" with no real intention of buying one.
I was met at the door by Sam Fleitman and with his expert guidance I found myself believing that I too could not only afford to own a Harley, but it was in fact the best bike for me- bar none. I came in with very specific requirements that no matter how many times I narrowed down the choices Sam was right there with the perfect bike for me. It was due to his excellent customer service skills combined with the knowledge to answer all of my questions that put his salesmanship above any other motorcycle Rep I have encountered over the years and that was what finally convinced m to buy my first ever Harley.
Oh but that's not all. Shayne Clisham took me under his wing to make sure I got exactly the deal I wanted. I did not make it easy with my demands, but undaunted, Shayne, along with Chris Poole, were able to accommodate my every need.
By the time the deal was struck it was way past closing and yet not one single person there complained about having to go out of their way for me, in fact they seemed perfectly happy to stick around. Boy did I ever feel special!!!
A great big kudos for the team at Tucson Harley for making me one very happy biker!
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By: Cyndi Tucson, AZ
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"We would like to thank Matt our salesman who was knowledgable and understood what we were after from the start and was never pushy. That you took the time to listen to the needs, wants and desires, you truly made this sale! Ryan, the best sales we've ever dealt with, Scott with parts and accessories, he knows his stock and parts! Roe from service for all his teams hard work of getting the new pipes, etc on in a short time. Your crew had the bike ready to go with our upgrades when promised!
Our 2010 Crossbones is a real dream bike, the whole experience of buying it last week was made pretty effortless by the whole team at H-D of Tucson.
What a honest, fair and knowledgable team! You all work so well together. You turned a die hard panhead rider into a new man with this bike. Every promise made verbally or in writing was honored.
Harley Davidson of Tucson is THE PLACE to shop for a bike, parts, accessories or service... you just can't go wrong with their team!!!!!!!!! It's a truly unique buying experience from the time you walk in the door. The whole staff is so friendly and accomodating!
Thanks to ALL of you for making this dream happen!!!!!!!!
A world of thanks to you ALL!!!!!!!
Tony & Tilda Martinez"
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By: Tony & Tilda Ajo, AZ
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"JUST LIKE TO SAY THANKS TO ERIC HUFF(GM), PAUL JOHNSON IN SALES , RYAN BONNER (FI) AND THE MAN HIMSELF SHAYNE CLISHAM -SALES MANAGER. THIS TUCSON HARLEY TEAM MADE PURCHASING A BIKE FOR MY WIFE LIZ SEEM EFFORTLESS. COME SEE FOR YOURSELF AND TELL THEM TITO AND LIZ SENT YA!!!!!!!1"
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By: TITO AND LIZ TUCSON, AZ
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" I went to the Harley dealership in Tucson "just to look", but I was sure I was out of my league. After finding a Street Bob that I absolutely loved, Sam Fleitman in sales did everything possible to help me take it home. He answered every question I had and made me feel completely comfortable about the purchase. Then Ryan Bonner made it all happen by getting me an outstanding deal and made financing a breeze. Thanks also to Paul, Renee, and everyone else at the store. You guys made my day.
Carolyn"
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By: Anonymous Tucson, AZ
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"Just a shout out to the service and maintenance department. Went in yesterday with a broken ignition switch, between James in service and Sam from sales and all the other people in maintenance that stayed late to get my bike fixed and back to me that day even though it was late, Thanks that means a lot to me. You guys really care about your customers in a day and age where customer service is almost a thing of the past. Thanks again. Don"
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By: don tucson, AZ
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"The $29.95 oil change special is a great idea! And Row(?) in service did an EXCELLENT job of arranging the appointment and getting us in and out in a very reasonable time. With service as good as this, we are now thinking of second set of Harleys."
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By: Carl Vail, AK
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"Just came in on saturday just to look. Sam Fleitman was very helpfull in wanting to show my wife and I around, found what i liked and between him and Ryan Bonner made the whole buying experience a great day. was in and out in about 2 hours and back home with my 2000 Fatboy being the envy of all my neighbors. Absolutely the best used vehicle buying experience i have ever had. Hope Sam is there when I buy my next one ( maybe for the wife this time). Thanks to all.
Don"
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By: don tucson, AZ
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"I just purchased my third Harley, my first from Tucson HD. Paul Johnson and Sam Fleitman on your sales team made it a very pleasant experience. They are very knowledgeable, answered all of my questions, and made helpful recommendations that influenced the model I selected. They stayed in contact with me throughout the week it took to complete the purchase making it all very easy. Roe, in the service department, was also very helpful and great to deal with. They make a great team. Thanks"
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By: Jerry Madison, SD
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"Just wanted to send along my thanks and appreciation to Tucson HD for having a person like Paul Johnson on your sales team. His technical knowledge and expertise made the process of buying my third HD easy and straight forward. It is a pleasure working with someone that puts the customer first. Thanks also to Ryan and Shayne for putting the best deal together I have ever received on a HD and their high level of customer support as well. Happy to recommend any of them! "
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By: Anonymous Vail, AZ
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"IT IS A LITTLE SCARY AS A WOMAN TO WALK IN BY YOURSELF TO LOOK AT BIKES. I DID NOT KNOW WHAT I WANTED. BUT I HAVE TO SAY THAT THE GUYS RYAN AND SAM HERE AT TUCSON HARLEY WERE SO GREAT TO HELP ME FIND THE PERFECT BIKE FOR ME. THEY TOOK ALL THE FEAR OUT OF IT AND MADE IT A REALLY FUN EXPERIENCE! I CANT THANK THEM ENOUGH FOR ALL THERE HELP. IM SURE IM GOING TO BE BACK HERE ALL THE TIME NOW TO LOOK FOR NEW THINGS FOR ME AND MY BIKE. KELLY CLARKE"
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By: Anonymous ORO VALLEY, AZ
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"The GREAT team of Sam and Shane worked to find us the EXACT bike we were looking for and made us a GREAT deal. The new dealership is fantastic, including the nice folks in motorclothes (Renne) and rentals (Mike). We will be taking our new HD there for service as well. Our salesman Sam and his manager Shane both went out of their way to make us happy. Thanks! "
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By: Mark Tucson, AZ
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"WOW - Outstanding service! After a terrible experience at another Arizona Harley dealership we were reluctant to even go to a Harley store but we are so glad we decided to check out the Tucson dealership. I fell in love with a 2007 pre-owned custom Street Glide. The entire sales and service experience in this dealership is top notch. A special thank you to Paul and Shayne, you guys are the BEST and have renewed my faith in Harley Davidson. By the way - I LOVE MY STREET GLIDE!!"
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By: Wally Kinmount, ON
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"My wife and I have window-shopped H-D of Tucson since the 22nd street store. After years of hemmin' and hawin', maybe next year, and general putting it off, I finally left the showroom with a '10 Sporty in tow! Thanks to all the people at Harley-davidson of Tucson who made the experience so positive, the girls in apparel, Chris, the sales staff, Eben who delivered my ride, and especially Sam Fleitman. Without his persistence, my deal may not have happened at all. Sam encountered some tough obstacles in my case and helped me overcome them with professionalism and enthusiasm so that I could leave with a new Sportster. I never thought I'd see the day I'd be riding a new H-D! Thanks, Sam!!
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By: Steven & Terry Tucson, AZ
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"Sam Fleitman and Ryan Bonner were awesome! Sam gave me really useful insight into the features I'd be most comfortable with in my search for my dream V-Rod. Once Sam helped me make my choice, Ryan came in and made closing the deal a pleasurable experience. I never felt presured and I felt that both Sam and Ryan had my best interest in mind. I got the bike I wanted at a price I thought was fair. What more could a new "Hog" owner ask for?"
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By: John Vail, AZ
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"My first HD. This top team in Tucson certainly know their business. Sam took the time to educate me and asked me the right questions to make sure I got on the right bike, one that I would have for some time and best suited for my wife and I. Of all big purchases I've made, this was the most enjoyable, never felt pressured. Thanks to Sam, Shane and Ryan for giving me a great deal and great ride.
How am I going to stay focused at work? I think I'll see how much vacation and sick time I have. Thanks - Tom "
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By: Tom Tucson, AZ
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"Your team is sharp. Sam knows his stuff and explained the new 2010s to me. Shayne and Ryan made the deal easy. Frank and Gordy in Parts were a big help and Mark, Roe, and James take care of me in service. Thanks folks! I love my new ride."
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By: Chet Tucson, AZ
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"I want to let you know that,bobby,jessica have been awesome in clothing,which the lace black top is great &the tall boots& my mans new boots.frank,scott and the redhead i call scottie,r all so polite and all the staff r great.ladies,these people know their stuff,hardworkin,keep me in style,just want u all 2 know how much I love u all,look forward 2 spendin several hundred more dollars soon lolharleygypsy2003,"
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By: lana(gypsy) tucson, AZ
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"Mr Sam Fleitman sold me a harley bike and he was very nice and very professional with a lot of experience. THANK YOU "
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By: Gloria Tucson, AZ
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"Finally found the bike I wanted at the right price. Thanks to Sam, Ryan and Shayne, it’s a done deal.
Vios con ditios amigos,
Eric & Joyce
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By: Anonymous Bisbee/Douglas/Seria Vista, AZ
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"Great experience overall. Sam was informative and helpful, but not pushy."
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By: Anonymous Tucson, AZ
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"My most recent purchase, a 2010 Ultra transaction was handled in a most professional manner. The sales staff was courteous, friendly, knowledgable and most efficient. It is always a pleasure doing business with this team. You can always count on Ryan Bonner and Paul Johnson's expertise."
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By: John Tucson, AZ
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"Overall experience in purchasing my 2010 Tri Glide went well.Special thank to Eric Huff who made this possible and to Sam Fleitmans Knowledge and helpful hints on the Trike and Thanks also to Shayne and Ryan. Thanks again"
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By: Fred Tucson, AZ
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"I thought my riding days were over after a severe accident over a year ago on my Sportster that Harley of Tucson helped me build. After a year on the sidelines watching all my friends enjoying riding,I bought a Honda to just ride on occasion.I stopped by Harley of Tucson to just "Look" at the new models a couple of times.After talking to Sam those few times ,I began to see I would'nt be happy on anything but a Harley.Sam helped me pick out a bike that would fill my needs.Sam played a big part of me returning to Harley and understanding what I was missing.The accident was now in my past and I love my Harley.Thanks Sam."
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By: Gary Green Valley, AZ
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"I purchased a 2008 custom Rocker-C and I must say I had a great time at the dealership.
I would like to thank Sam from sales, his professionalism and knowledge was a key player in me purchasing the bike. All employees had positive impact on the purchasing experience, Sam, Finance, Bike accessories, helmet fitting and all.
My wife does NOT like bikes but as a result of what she saw from the people at Harley Davidson Tucson, she was actually looking for a helmet for herself.
Thanks again for a cool and memorable first bike experience.
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By: Rami Sierra Vista , AZ
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"Overall experience in purchase very good. Sam Fleitman did his job very well. Previous experience with Tucson Harley has not been the best but I was pleased with this sales transaction."
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By: Glenn Tucson, AZ
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"My experiance with Tucson Harley has been nothing short of phenominal. From the initial meeting with Matt to the conclusion of the deal on my Ultra Classic with Shayne, it was a fun and exciting event. I received a fair price for my trade and Shayne sealed the deal with some great incentives that only he could have offered. And always with a smile and friendly demeanor. My highest recommendation goes to this great sales team if you want a great bike and a great purchaseing experiance."
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By: Chris Tucson, AZ
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"I received excellent service from the sales department, Shayne and Matt. Shayne went out of his way to see to it through. I was able to expedite my Tx registration instead of going through the normal procedure. it saved me almost 2 weeks and was able to get my TX veteran plate on the bike way ahead of schedule. This is my 3rd purchase since 05 and I have always received quality service and been treated well by all employees. Shayne and Matt are an asset to the sales department and speak volumes as to the integrity of the dealership. thanks. Plan on coming back to trade in my 09 on an 011 or 12. Mike Edmond"
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By: Mike Tucson, AZ
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"As a side note, my husband owns a Harley Road King. After riding with him twice, I knew I wanted my own ride. I took the rider's safety course two months ago and after receiving my endorsement, I bought a Honda 1100cc Sprit Shadow. We couldn't afford two Harleys and I wanted to ride sooner than we could afford my Harley so I bought a Honda. My first week out I took a spill, almost ran into my husband and managed to drive up a street curb. I tried not to let it get me down and kept riding whenever I could find a sitter for our 4 yr. old son.
Well after the Garage Party, I was so inspired to get on my bike that I made arrangements for a friend to watch our son EVERY Thursday evenings so I can get more practice. The next time out, I dropped my bike and I was so excited because I learned how to pick it up at the Garage Party. I remembered to put the kick stand down and my husband had to remind me to turn off the bike. I demanded that he not help me. I picked up my bike ALL BY MYSELF!!! I was on cloud 9. After my dropping my bike, we practice some more turning. Later that day, I rode my bike on Valencia at Wilmot and traveled 55 mph to Valencia and Houghton! I was in heaven. I also managed to roll through a stale red light that turned green without placing my feet on the ground. What a huge accomplishment!
Because of the Garage Party, I've been out more and learned how to pick up my bike.
Thanks to you and all the women who helped inspire those of us who are new.
--
*Christal*
Smile, people are watching!
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By: Cristal
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"Just dropped in to look at what I might do for next month. Sam & Ryan made the purchase so easy that I drove out that afternoon with just what I wanted. Please note that I'm some 500 miles from my home when I made this purchase, so I must have been very comfortable whit the sales team and the store as a whole.
Thanks
JF"
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By: Jim Roswell, NM
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"Well once again Harley Davidson of Tucson has come through for us in a pinch. My heart-felt gratitude goes out to Kyle in Service, for the remarkable work he does and for coming in on his day off to finish my bike, knowing full well that I absolutely had to have it in order to leave on a previously scheduled trip; to James ("The New Guy" in service) for making that all come together and being courteous and on top of things; and to Danny, well to Danny for tracking down and finding the elusive part to make it all come together. I know that all of these people went above and beyond the call of duty to make this trip happen for Jim and I, and trust me, it does not go unappreciated. All of these people are a key part of making Harley Davidson of Tucson what they are today. There simply is nobody in town who can touch the service provided to this community by Harley Davidson of Tucson. Keep up the good work guys and gals and we will continue to appreciate you. A special thanks to Kyle for I trust the workmanship performed by him and trust my bike will provide me with a worry-free trip. Thanks. Kathy Robinson and Jim Watts We love you guys."
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By: Kathy Marana, AZ
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"Sales with Paul Johnson. I'm happy with the deal, bike was clean, had full fuel, good walak-around, overall a very good experience."
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By: Robert Oro Valley, AZ
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"About a week ago I showed up at the store excited about purchasing my first Harley. From the moment I walked in the door I was treated great by everyone. Sam was extremely helpful through the entire process of purchasing my motorcycle from the moment I walked in the door until I rolled away on my new bike. He is a true professional, and was as helpful as humanly possible. I also want to thank Jessica, Ryan, and Chris for helping to make my experience second to none!"
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By: Joshua Tucson, AZ
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"Purchasing my bike was a great experience. The staff was awesome and ensured that I was completely satisified with my purchase. I want to thank Sales Rep, Jim Edwards, for taking the time to ensure that the bike I purchased fit my needs. He was totally awesome! I also want to thank Ryan Bonner for giving me that awesome experience. There has only been a few moments in my life that I was totally satisfied with my purchases and this experience tops the cake. "
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By: Anonymous Sierra Vista, AZ
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"In all of the purchases I have made from dealers in the past this has been one of ther best experiences I have ever had. Sam, Ryan and Bobbie made purchasing a touring bike and accessories fun and a pleasure to actually spend money. They were all very knowledgeble in their individual departments, were not pushy and could answer any questions I had.
I have since been back several times for accessories and have been greeted with the same atmosphere from other individuals in their departments.
Keep up the good work, and Thank You."
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By: Ron Tucson, AZ
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"I really enjoyed the experience of buying my bike. From the first contact with Sam, I was never pressured or badgered into making a purchase. I got my questions answered (Sam knew his stuff) and he made sure I had all the information I needed to make my decision. I had not ridden in several years but I new I wanted a touring bike and I found the one I wanted. Dealing with Ryan and Sam during the purchase process was a no hassle no pressure experience and I was treated respectfully. I got a fair deal and a great bike for my money. What I truly appreciated was the way everyone at the store stressed the need to take a riding course and how they really were genuinely concerned about my safety. I have been back there several times since my purchase and the experience is always the same. Renee, Jessica and all the young ladies at accessories are really sharp and a blast to deal with. When you get the opportunity to work with people who enjoy what they do and believe in the products they sell, it makes for a great experience. Now that I am riding again I can't believe I waited this long to get back out there and I am glad I didn't wait another day longer. Keep up the good work and here's to many years of time on the road. III"
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By: Chad Tucson, AZ
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"Had a very pleasant buying experience. Sam Fleitman was very professional and has very good customer service skills. He made sure that all my questions were answered and that my needs as a customer were met. He is an asset to your dealership. You have a customer for life with employees and service like that. Keep up the good work !"
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By: Mike Tucson, AZ
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"We purchased our first bike in Sierra Vista, where we live. The buying experience was super, and the staff there are great.
In searching and selecting our next Harley purchase, we went into Tucson Harley "just checking things out"...Well, we left that day buying our next Harley! The sales was no pressure, just a great deal. The parts/service (Frank) was absolutely awesome, going the extra mile for our needs. Ryan and Dave rocked on assisting in all aspects of our buying experience. The clothing people are also super helpful. We had a great experience with the buying process and appreciate THD going the extra mile with our particular parts and accessories needs! The THS staff is friendly and helpful and makes everyone feel very comfortable. I also appreciate the assistance from Grizz on the HOG info!"
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By: Anonymous Sierra Vista, AZ
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"WOW!!!!! What a fantastic experience we enjoyed throughout our Harley-Davidson of Tucson Road King Classic purchase. During our first visit Sam helped us understand the differences between the motorcycles; the options offered and proposed costs. He listened to our needs, wants and concerns. He then presented his concerns, opinions and recommendations. We were ready to purchase but I wanted to review some other options and explained that I would be out of state for the next two months and I would be getting back to him (Sam) by the middle of July. Less than two months had passed and a follow-up phone call was received from Sam. He just wanted to know if a decision was made and if he could help the process in any way. I listened and explained that I would be in the dealership within the next two weeks to talk. Two weeks later I was sitting down with Sam F and Ryan B to discuss a deal. One hour later we were discussing a possible proposal; two hours later I returned to the dealership with my wife signing paper work for a new 2009 FLHRC. My hat is off to Sam and his patience throughout my decision making process. His knowledge of the bikes, his attentiveness to our wants and concerns and his approach to the ultimate satisfaction of our wants, while still offering his opinions, demonstrated his professional salesmanship. When Sam and Ryan sat down with us to close the deal, we knew we had made the correct decision. We would also like to thank the other key team members involved with our purchase and outfitting.
FANTASTIC JOB BY ALL!!!! Oh, and my wife says thanks for providing popcorn and cold water, too!!
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By: Anonymous Tucson, AZ
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"Hi Guys, THANKS alot for helping me out with the oil change and the cam chain kit you installed on my bike. The bike has never run and sounded better. I called you and you were able to get me in and back on the road almost the next day. Great service!! I ended up putting over 5500 miles on my bike. If it wasn't for your great service personnel my vacation might been ruin or held up for a few days for the repair.
Thanks Again
Myron & Linda Bobzien
Bergen, New York"
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By: Myron Bergen, NY
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"Matt, one of the salesmen, after selling me a Piaggio MP3 500 back in Feb, remembered me, and in July when i went ti look at the tri-glide, was extremely helpful. i was amazed that he recognized me on sight, and didnt even laugh when i rode up on my Polaris Quad! he asked me if i had ridden much, and when i said no, he recommended the TEAM Arizona schooling. He told me that even though the Piaggio is a an automatic, it would help my confidence on the bikes i ride...
thanks, Matt!!!"
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By: Erica Tucson, AZ
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"I want to express my appreciation to the fantastic work that your service department has done on my bike.....I thought that the bike that was delivered to me was brand-new and not the one that I dropped off for repairs.....Kudos to Danielle and the rest of the staff in service....thank you for a job well done....Alan Lashway"
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By: Alan Tucson, AZ
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"I purchased my second Harley from Tucson-Harley on May 29, 2009 and ordered parts and accessories and then had to wait to ride it because I live over 75 miles from Tucson. Everyone at the dealership was wonderful! I have always had a gret relationship with the Sierra Vista Harley dealership too, but today the Tucson dealership went above and beyond the usual excellent service. With a very special "Thank you" to our salesman, Sam who managed to have my new bike put on the delivery truck for Sierra Vista this afternoon, it will be waiting for me at the local dealerhip. Now I am really excited to see it and try it out on our great Arizona highways! Thanks to everyone for such a hassel-free buying experience! "
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By: Suzanne Hereford, AZ
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"I never do these, but I had to give these guys credit were credit was due. I rented a Softail Deluxe for the day and Mike in rentals helped me out. It was my first time on an H-D and in Tucson and he explained the bikes available to me, picking out the one that was exactly what I was looking for. He also mapped an amazing ride that took up my whole day. Needless to say the bike was what you always dreamed of- smooth, powerful, and that sound! Great experience!"
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By: Anonymous Des Plaines, IL
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"Dealing with Paul and Chris was a pleasure and a memorable experience that climaxed with my leaving with my first Harley Davidson.....thank you Tucson Harley"
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By: Alan Tucson, AZ
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"thans eric (beaudot) for all your knowledgeable help. walked into your shop thinking sporster - rode out on a dyna super dyna glide. you put me onto the harley that suited my lifestyle & riding profile perfectly. sorry this testimonial is a 3 months late - have been very busy having way to much fun riding the bike you turned me onto. thanks again !!!!!!!!!!!!!!!!!"
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By: harvey gilbert, AZ
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"I have always loved my local Tucson dealership except for one thing. The service department has always seemed far removed from the excellent customer service I continuously received from the rest of the dealership. I have several problems with service over the years, but I keep giving them another chance. This last time, they finally got it right. I had scheduled some routine maintenance before leaving out of town for a Memorial weekend bike trip. On the way to drop the bike off, my throttle cable broke. The bike was towed in and Eddie went to work on trying to get it up and running before my Friday departure date. It was determined that a new throttle cable had to be overnighted. However as I feared, it did not arrive on time. Thursday afternoon I showed up to talk about our options. In the end, Eddie offered me free use of a rental so that I could still make my trip. Because of the inconvenience I had been through this time and before, Eddie waived all the additional charges on my bike so all I had to pay for was a warranty deductible. Finally, I am happy to say that Tucson Harley has great customer service in all aspects of their shop. Great job guys! Sincerely, Al McDonald"
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By: Alfred Tucson, AZ
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"thanks again Paul,Chris, and Frank!!!!!
should have got the tri-glide first time around.
this one is the real deal!
thanks guys"
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By: edward tucson, AZ
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"I would like to thank Paul Johnson and all the fellas at Tucosn Harley for putting me into a sick ride i will always enjoy. Paul got me into the bike of my dream and Frank the parts man had it lowered to fit me just right. Now I am cruising in style with sound of thunder and yea I turn a few heads here and there. Thanks again Paul, You da man!"
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By: Jesse James Tucson, AZ
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"Erik in sales was very helpful and knowledgeable with all my questions. We told him what we were looking for and our price range and he gave us our options. He showed three bikes in the price range he had without any pressure. Ryan the sales manager was helpful to us by giving us what we wanted in trade and was able to make the deal.
Thanks for everything we will always keep you in mind for the future. "
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By: Jerry Sahuarita, AZ
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"Sam was exceptional in making this sale. He listened to all my questions regarding this new Road King. This is my 3rd Harley from Tucson Harley over 20 years, and this experience was by far the best I've ever had from Sam & Shane to all of your staff. Keep up the great work, you've earned a customer for life.
P.S. Live to Ride - Ride to Live"
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By: Michael Tucson, AZ
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"Sam's the man.
Favorite Salesman"
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By: Anonymous Pearce, AZ
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"I would like to thank the employees at Tucon Harley Davidson for making my 1st Harley Davidson motorcycle purchase a great experience. Everyone was very helpful and patient. I was treated with respect, and I'm very happy with my 2008 2008 VRSCD NIGHT ROD SPECIAL. Hats off to Shayne, Chris, Jeff, and Sam for assisting me with my purchase. I would also like to say that Dave, and Brian in parts have been exceptionally helpful with the little extras I want to put on my bike ... "LOUD PIPES"! It's one thing to make the sale, but it is the service that you recieve afterwards that keeps me coming back! "
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By: Jason Sahuarita, AZ
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"First I should mention H-D's test ride program. I had never ridden a Harley before and would not have made the purchase without a ride. On that score big John was great on the ride and made it a pleasure. Matt in sales stayed with me and guided me through the always-complicated purchasing process. He was fun and entertaining. Scott in accessories helped me zero in on exactly the right rear carrier and agreed to ship it to me when it comes in.
I've had a hankering for a Super-Glide for over 15 years. My ride home to east Tucson from the dealership in Marana proved to me I made the right choice."
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By: George Tucson, AZ
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"My bike was involved in a collision and needed extensive repairs. Danielle Palma co-ordinated the whole repair and dealt with the insurance company. She kept me informed of what was going on during the whole process. I was very pleased with her excellent demeanor, organization and patience with my concerns. I was very, very satisfied with the whole process, the time it took to repair my bike and the shape the bike was in after everything was finished. Kudos to the mechanics as well as Danielle! Thanks! Lloyd"
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By: Lloyd Tucson, AZ
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"I stored my Road King in Tucson for the winter and decide to have some work done before I ride it back to Colo this spring. The main item I wanted was new Paint. Eddie in your sevice dept was excellent. He trully understands customer service, all it takes is communication and he kept me informed through the entire process. His interest and caring attitude are genuine. Kudos to Dan and Carl @ Huges motoart they are top shelf. Eddie represents your dealership very well...Thanks. "
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By: kenneth Steamboat Springs, CO
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"I traded my Sportster for a Dyna FXDL under the program guaranteeing full MSRP paid for the Sportster on trade. Sam in sales was great, treating me as you should a customer. A pleasant buying experience, and really like the Dyna."
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By: Jerry Tucson, AZ
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"I would like to thank Paul Johnson, Chris, Shane, and the whole HD team for putting me on the greatest machine I have ever ridden, a 2009 Fat Boy! Man I love this bike! There is nothing like it! Paul is a good saleman. He stimulated me to think, but didn't pressure me. Considering the economy, Chris and Shane worked out a really good deal on my trade-in and financing. I will always be loyal to Harley Davidson. Last but not least, Frank and Scott in Parts and Accessories got me fixed up with the goodies my Fat Boy and I need. Thank you all very much. Bill Tucson,Az."
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By: William Tucson, AZ
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"I pick up my new Road King today, while the decision to spend the money was painfull the buying experience was a pleasure. Sam handled my qestions and my 5 visits like a real pro and Ryan seemed to truley enjoy his job. I would recomend Tucson Harley to anyone intereted in a motorcycle or if you just want to spend a pleasant afternoon talking with some real nice folks."
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By: Mike Oro Valley, AZ
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"The service there has been impeccable.
I bought a back rest last night with all of the necessary accessories and again was given great service by Frank and John.
Thank you for a great buying experience; I love my bike.
Doug Day"
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By: Doug Tucson, AZ
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"Erik Beaudot,David(Sales)and Ryan Bonner did an outstanding job in getting me on a ride I've always wanted. Dave's pererverance paid off for me. Know I will recommend the dealership. "
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By: Larry Tucson, AZ
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"Purchased our second bike (this one a 2009 CVO Road Glide) from Harley Davidson of Tucson within 13 months! Shayne, Paul, Matt, Chris & Gordy make for a helluva team. No sales pressure, just sound advice sourced from their vast knowledge & background. Most importantly, they're the nicest & most honest people you would ever want to work with!
Best Regards, Jack & Beverly Hopwood"
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By: Jack Marana, AZ
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"I would like to thank Paul Johnson for putting me into my brand new 09 Ultra-Classic!He answered all our questions and really made the purchase a lot easier than I could believe.This is my 5th H-D and with all the bikes that were in inventory it was like being a kid in a candy store!And everyone in parts,motorclothes,service and sales really make you feel welcomed and that is great!"
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By: Mike Sahuarita, AZ
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"I came in with a scooter not expecting to come out with a new Harley. Customer Service was A 1. All personnel were professional and just about as excited as I was with Purchasing a HD XL883C (Pewter Metalflake) Bike. It was one of the best days of my life. Paul the Salesman, went over everything with me on the bike, and versed me in to the family of Harley Davidson Owners. Again, everyone were very nice and wanted to answer any and all questions. Such a Great Day for me.
Jonathan Dixon, Tucson AZ"
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By: Jonathan Tucson, AZ
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"I wanted to thank everyone at Tucson Harley-Davidson. I just purchased 09 Ultra Classic and my experiance was 10 times better this time then when I purchased a bike in 05. I really apprciate the help and encuragment that Tod Chumney has given me so I would give you another chance. I look forward to trusting your maintence department in the future. Keep up the good work I think Mr. Huff is managing Tucson HD right and it is refreshing to know that my business is important to you.
Thank you Curtis"
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By: Curtis Marana, AZ
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"Roe Harris in the service department far exceeded my expectations when he solved a hard to fine warranty replacement part. Rather than settling for the answer he got from headquarters about when the part would be shipped, he went on a search, both within the dealership and nationally. I ended up getting my Road King back in play in 1 day rather than the estimated 2 weeks. This is one example of Roe stepping up. I've been working with him for the past year and always have great service."
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By: tom Tucson, AZ
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"For the past 8 years I have wanted a Harley "Bagger" but life's situations have always prevented me realizing my dream. Each time I thought I might be able to "make it happen" something got in the way.
A few weeks ago I thought, "Let's try again" so I contacted another dealer in "Cajun Country" (mistake #1) and was "promised the moon." Almost every promise made by them was broken or twisted.
Then I decided to contact Tucson HD. This is where I should have started! To make a long story short, I met with a friend who manages the rentals (Mike Willis) who introduced me to Chris Poole in finance. In only two days without ANY compromises I am now the proud owner of a shiny black 2009 FLHT!
The smile on my face is as permanent as any tattoo and I owe it all to these two OUTSTANDING "dream givers!"
You have my business for life.
Sincerely,
Ken Kingan"
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By: Ken Tucson, AZ
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"I have purchased two bikes from Tucson Harley Davidson during the last two years. The first one when still located on Grant Rd. The new building is Impressive and I have been very happy with the new Personnel working there, along with the original folks from the old location."
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By: RC Tucson, AZ
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"Our visit to the dealer was great! Paul Johnson took real good care of us and made our buy enjoyable. We wish the empolyes a very merry christmas and a happy New Year"
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By: George E Anza, CA
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"It was a Very Pleasent Experiance, dealing with Tucson Harley Davidson. I can't Thank all of you enough, that were involved in getting me Back on a Bike. You bent over Backward to make it Happen and to make me Happy. I will be telling all that are interested in a Bike to come and see you. Thanks to all of you and a Very Merry Christmas to all.
Butch Sedlow "
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By: Butch Tucson, AZ
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"I think you guys have changed the attitude of this dealer
ship a lot. I had a lot of resentment towards the dealership because of my purchase of my fatboy in 99. Paul,Chris,Danny and all the rest have made this deal a real pleasure. Looking forward to more deals with you! thanks!! Torch, Tucson Weasels"
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By: ed tucson, AZ
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"Paul Johnson was a great help and got me into a brand new
2009 Fat boy. He was very helpful a great help and will recommend him to others for sales.Erick was great also.
Two great guys.
Thanks very everything
Ron "
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By: Ronald Tucson, AZ
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"In the past I had been really unhappy with the whole dealership. They have really made great changes, I had been in and talked to Paul Johnson, I came back 4 days later to buy some oil and Paul said why buy oil when you could have a new bike. I told paul it would be a few months before I could swing a new bike. Thats when he had Shayne sit down with us and they put together a deal I couldn't refuse. Guys I can't thank you enough. Danny has done a great job with the parts department and the guys he has workin with him. I will be checkin out the service department when I go in for the 1000 mile service. Harley Davidson of Tucson has really improved 110%. Thank you everybody for a great experience in buyin my 09 FLHX."
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By: kevin tucson, AZ
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"Had a great purchasing experiance at HD of Tucson. My salesman Matt McCracken was patient and had answers to all of my questions. I had a long list of questions and many comparisons of bike models, Matt was assertive with his responses and provided solid information. Chris Poole was thorough in his explaination of different warranty and financial scenarios. The day after the purchase I woke up and all though I now have a new monthly obligation financially, I feel that I have made a solid investment towards my happiness which money cant buy."
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By: Anonymous sierra vista, AZ
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"HD of Tucson has come a long way in improving the overall customer experience. Working with James and Eddie in Service along with Frank and the other Parts Guys is a pleasure. They are all professional, respectful and all focused on satisfying the customer. Working with Eric has been a pleasure as well. I will ALWAYS be a Customer and FAN of HD of Tucson. Sincerely, RB"
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By: Reggie "RB" Oro Valley, AZ
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"The crew at Tucson Harley was great, Sam guided me through my first purchase and made it happen! Kudos to Erik, Gordy et all. Kristin, thanks for the help in accessories. "
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By: Cody Tucson, AZ
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"I want to convey my greatest thanks to the staff at the Tucson dealership. My experience was extremely rewarding ending with the purchase of my 09 Dyna Super Glide Custom! Sam Fleitman did an outstanding job listening to what I was looking for, compared it to what I really needed, showed me the exact bike that was the perfect fit. Sam has a keen insight as to what a person wants and matching them to the right machine. I was impressed by Sams' knowledge and genuine attitude when working with me. Shayne, Chris, Eric and Frank all did a great job accommodating my financing questions and accessory needs along with the installation. My overall experience with your dealership was amazing. I was never pressured and was allowed to voice any and all concerns to your staff. I will be referring everyone I know seeking the motorcycling experience to work with your professional staff at Tucson H-D. Thanks again for making me a part of the Harley-Davidson family!
Don "D14" Dussetschleger"
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By: Donald Tucson, AZ
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"Our experience with Harley just keeps getting better and better. We attended the new Harley owners party November 18, 2008, and it was great. A smaller crowd than I expected but I liked that. There was lots of great food and snacks. It was really nice to meet all the department managers, by name, and hear a little from each, then to have the whole store turned over to us to shop, shop, shop, it was great. We really got to know some of the staff a little better which really made me feel closer to or new Harley family. That is what you are you know, our new Harley family. Thanks again for being a part of this community and bringing us all a little closer together. Kathy Robinson-Watts and Jim Watts"
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By: Kathy and Jim Marana, AZ
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"My husband and I recently purchased a used motorcycle from Harley-Davidson Buell of Tucson. There were a few rough spots in the beginning, but once the problem was diagnosed Harley quickly jumped to the task of correcting the situation. I truly appreciate all that was done by Harley and their staff to make my purchase a pleasurable one. I will continue to deal with Harley of Tucson, and will continue to refer friends and family to them. Thank you very much for all you do for this community. Kathy Robinson-Watts"
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By: Kathy Marana, CA
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"MY WIFE AND I STOPED BY TO GET PRICE ON A BIKE THAT WE WANTED TO GET AROUND X- MASS. shane and sam work out a deal that we could get the bike now........great job. dreams come true at tucson hd. if you dream of getting a bike thay will make it happend/ i hope the sevice in half as good as sales.thanks to all that worked with us. a few weeks after we stoped by on a hot day to have a smoke in parking lot and shane asked if we want some water /he went out of his way to get ice cold water for my wife and i .my wife is in wheel chair and so we stayed on bike and the water was deliver to us out side. and it was free. real people caring about other people,s need thanks again doug and cathy eloy az"
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By: doug and cathy ELOY, AZ
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"Tucson Harley-Davidson is the only place to purchase all your motorcycle needs! My husband and I have made multiple visits to the dealership after buying our ’07 Dyna Low Rider in August 2008. Each time we are greeted in a warm, friendly manner with an inquiry of how the salespeople can help us. Other dealerships we’ve visited during the same time span do not provide the same level of professionalism. When we started considering another bike, after I took the Rider’s Edge Class, we spoke with our salesman from the first bike, Paul Johnson, about his thoughts on which one we should get. Paul was always available to advise and educate, show, and try the different bikes under consideration. Paul is the most knowledgeable, professional and respectful salesman we’ve ever encountered. He never pressured us into one bike or the other. He allowed us the time needed to decide. He also gave us the best advice-rent a bike before you buy. Once my husband and I decided on which bike to purchase-after renting one similar- Paul and Shayne worked with us to get the best deal possible on an 09 Ultra Classic. We are extremely happy and very glad to have made this recent purchase. Paul is always there for advice and guidance on our needs for our two motorcycles. Paul is the best!"
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By: Carla Tucson, AZ
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"My salesman Jim Edwards did a great job, he got me a bike that was perfect for me. Jim knows bikes and people."
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By: Matt tucson, AZ
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"hi there, i was interested in buying a 3 wheeled Piaggio scooter and Matt, a salesman took the time and drive to explain everything to this first time scooter rider! He negotiated a price that i could live with, he asked me about me, my hubby, our kids and grandkids, but he especially asked us about a certain truck we have in common. to get back to my story, hubby and i only went in there to 'look' at the Piaggio scooters, and in only 2 hours i had rung the bell, where everyone came out and congratulated me, even though i didnt buy a Harley. Matt took considerable time in explaining things to me, even the stupid questions, and in my book, he's the greatest!
thanks for everything, Matt (i dont know your last name)
Erica McLain"
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By: Erica Marana, AZ
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"Shane and Paul treated me with respect and perfessionalism during my recent purchase. I enjoyed doing business with them."
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By: Jim Taylor, AZ
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"To make a real long story short,,,,Thanks 100 times to each, and everyone that works at this dealership. Susan, and I (Greg) are trying to shave 20 years off our age by breaking in this new H-D Trike. (yes-NEW H-D TRIKE) We love it so much, and treat it like it was our newborn baby. It's getting the proper break - in. Hope to meet all on the road for sure, and I'll never by-pass a Harley on the side of the road. I don't plan on being on the side on the road, unless it's to catch up on a COLD ONE. ALL BEE SAFE, WEST BOUND !!!"
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By: Greg & Susan Tucson, AZ
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"I have been to Seven(7) differant Dealer ships out side of arizona and have never had the level of customer service in any of the other harley dealerships then what i got at Harley Davidson of Tucson. From the time i entered there store to the time i road off on my new V-Rod, I felt like I was at home. The salesman "Jim Edwards" is really the main reason i baught my bike from HD of Tuscon. at the end of the sale I found out that all of the employees of HD of Tuscon give the exact same quality of service that Jim Edwards gave me and has made me a customer for life. From this day forward, even though i live in Utah, im coming to Tuscon Arizona "Harley Davidson of Tucson" for all my Harley products. even if its just for one T-shirt."
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By: Bradley Pleasant Grove , UT
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"My husband and are thrilled about our new Harley's. The entire staff at HD of Tucson has been absolutely wonderful. From the sales "Joey" to Shayne and Chris in financing to all of the parts and service. I had a problem in getting a seat to fit, they lowered the bike and got me a seat that would fit. It was clear to me that they were going to help me get what I needed to ride safely.
Thanks to everyone at HD of Tucson. Best customer service I have ever encountered.
Robin
Marana Az"
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By: Robin Marana, AZ
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"Me and my wife was so delighted with your staff starting from the salesman (joey) to finance personnel (Shayne)who were very helpful and answered our multiple questions. We do not feel that we were pressured to buy but were warmly help us decide. This is one of the reason at the end I decided to shift from my Goldwing to Harley and as of yesterday my wife also decided to buy one for her in exchange of her VTX 1300. Both of us feel that your employees treated us well and i think we will be happy to be part of harley davidson family. "
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By: Michael Marana, AZ
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"I have always[40]yrs wanted a HD.i moved here from buffalo NY.planed to buy from gowandaHD in NY.small,family owned dealership.Inever thought I could find a dealer like that anywhere else.I was surprized to find a huge dealer with that same feeling.Paul was a great help fitting a bike to me.Gordy was good helping acceserising my bike on a budget.After that shayne handled the details and it was a done deal!A very pleasnt experience,and NO presure.I'll be picking up my night train when the acc's are added.CANT HARDLY WAIT!Thanks Jess!"
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By: guy tucson, AZ
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"I have always[40]yrs wanted a HD.i moved here from buffalo NY.planed to buy from gowandaHD in NY.small,family owned dealership.Inever thought I could find a dealer like that anywhere else.I was surprized to find a huge dealer with that same feeling.Paul was a great help fitting a bike to me.Gordy was good helping acceserising my bike on a budget.After that shayne handled the details and it was a done deal!A very pleasnt experience,and NO presure.I'll be picking up my night train when the acc's are added.CANT HARDLY WAIT!Thanks Jess!"
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By: guy tucson, AZ
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"We want to send a great big thanks to everyone at Harley-Davidson of Tucson for making our first Harley purchase an enjoyable and memorable experience! Everyone - Shayne, Cori, Frank, Roe, Eddie, and especially Jim Edwards made us feel like part of their family. Jim was exceptional at explaining technical parts and bike styles in layman terms, sharing his experiences with Harley, and his love of riding. He inquired about our needs and saw to it that we were fitted with the right bike. Jim's warm and friendly personality made us feel right at home, so much so that when the transaction was done we hated to leave. We are looking forward to future visits with our new extended family."
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By: Gary & Andi Tucson, AZ
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"Just wanted to say thanks.. Did not intend on buying a bike the day of purchase.. but Jim Edwards and Chris Poole were able to work me in to a new motorcycle. Look forward to going back for service as the store is excellent. The Ladies in Apparel were there to help with whatever we were looking for. Harley Davidson should be proud to have the team they have in thier Tucson store... "
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By: William Douglas, AZ
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"Thanks to Matt, we are now proud Harley owners. He is very knowledgeable and cares about what he does. He truly believes in the product he sells, as he too is also an owner of these fabulous machines. Keep up the great work Matt. We'll tell all pur friends about you."
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By: Tom & Brenda Tucson, FL
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"We would like to thank Shayne & Paul for the personal & professional way they handled our purchase of the 08 Street Glide for Kellie....Great job and we definitely recommend Tucson Harley to our friends & anyone looking to purchase a great motorcycle,"
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By: Mickey & Kellie Tucson, AZ
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"Great purchasing experience! Sam is a very informative salesman and he treated me and my family like valued guests. The Road King is an awesome bike and has performed flawlessly!"
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By: Chris Green Valley, AZ
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"I bought an 08 Street Glide from Sam and Eric, and it was the most fun I have ever had buying anything! I got a great deal, and Sam took the time to make sure I was completely comfortable with the everything while applying no pressure.
I love my new bike, and I will definately be coming back for years to come!
Thanks Guys! "
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By: Jed marana, AZ
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"Thans for looking after my Mom during her shopping visit to your premisis from Australia."
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By: Paul Caloote, South Australia
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""We went scooter shopping for my wife and I remembered your store from driving the interstate. My wife never got a scooter but we got a bad ass bike instead!"
I forgot to put that Matt and Tamera were awesome dealing with us. They were patient, layed back, not pushy at all. I'm a very hard person to shop for as I am very hesitant about any big purchase but everyone at Harley-Tucson made my experience worth while. Cori in clothing was cool, I can't remember everyone elses name but finance(Chris?), parts(Gordie), and everyone else that helped us out. Thanks Y'all!!
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By: Odie and Dawn Tucson, AZ
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"I would like to say a big THANK YOU to Sam and Shayne. Buying our first new Harley was an exciting experiance for us, and all of you at Tucson Harley made it even more special. I had my doubts about our ablility to finance a new bike, but I didn't have the heart to tell my husband no. He has wanted a new Harley for about 15 years now. I just figured I would let you guys turn him down, but you didn't, and now he (we) is the proud owner of a 2008 Delux. I haven't seen him this happy in years!! Sam and Shayne were super to work with and made it happen. Words can not express just how much this ment to me, seeing the love of my life so happy. Thank You.
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By: Anonymous Tucson, AZ
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"Overall the process of buying my bike at Harley Davidson of Tucson was very positive experience.
The staff, sales, finance, parts and service are professionals and they worked together as a team to make the buying process seamless and painless. From the moment I walked into the shop, they really listened to my ideas and helped me to focus my concept of what I wanted My Harley to be. As a result ever step in the buying process was tailored to meet my specific needs and I got the bike I wanted.
I was made to feel like I am a part of the Harley Davidson of Tucson Family as well as the larger Harley Davidson Family. I am confident that the service and support will be of the same level of professionalism and quality.
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By: Dan Tucson, AZ
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"My husband, Paul, and I just bought a used 2006 Deuce from your dealership today. Working with all of the staff at Tucson Harley Davidson was just the best! When Paul told me he wanted to go down to the dealership to look at motorcycles, I expressed that we might not have the kind of positive experience we would like at a Harley dealership, that perhaps we should go to another retailer instead. In the past, when I owned a '70 Shovelhead, I recall substandard treatment and service as the norm at Harley dealerships. I am so glad I was wrong about your establishment! Working with Sam Fleitman was relaxing, fun, and entertaining. Everyone else on staff at the showroom was also fun, kind, appreciative, patient, and positive. We were nervous about making such a major purchase, especially when we thought we were just going to look; now we are just so happy we decided to stop in! Thanks for everything, and we hope to be back very soon to buy another one!"
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By: Lydia Amado, AZ
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"The staff were extremely friendly and helpful. I have never owned a Harley before and after getting use to all the controls this is by far the sweetest Motorcycle I have ever owned."
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By: Fred Benson, AZ
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"All that I can say is WOW.
My wife and I went on a road trip one weekend to the Grande Canyon and all we saw where bikes everywhere.
She looked at me and said "Just go down to Harley and get you one!".
I waited a few days and stopped in to check out a few bikes.
No matter what section of the store I was in, everyone made eye contact and said "Hello" or gave an acknowlegemnt of some kind that I was there.
Everyone in the sales team was great to deal with. It was like being with old friends for the first time in years.
The entire process was painless.
Harley Davidson of Tucson and all of its employees were amazing.
When my personal insurance agent wasn't returning our calls,they hooked me up with an insurance agent that set me up in minutes.
My HD experience in one word is "OUTSTANDING".
Shayne,Kieth,Jason,Franko,Ray,Paul, and the rest of the gang that made me feel at home, THANK YOU!
Ric
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By: Ric Tucson, AZ
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"Hey All!
I’m not sure who will receive this, but I just wanted to start out saying how great I was treated by all of your staff during my crazy experience of buying my new CROSSBONES! When I first arrived at the dealership I had no intention of buying a bike that day. I had called to ask if I could get some insight on a 2003 Heritage Anniversary Edition that a friend of a friend was selling. I called to ask if I could see if someone wouldn’t mind looking at some pictures of the bike and see if any modifications had been made. I was transferred to Ray and he said, yeah, bring it on down. I was surprised that they would let me do this, most dealerships are kinda territorial and don’t like that. So I was very impressed that they said bring the pics in. that started my customer service experience, a great one I might add. So I show up, kinda intimidated cuz I haven’t been on a Harley since I was hit back in 91 and lost my knee. So I was kinda expecting some overzealous, pompus, we’re better than you kinda people. What I found was good people and a lot of help. No judgment was passed and no awkward feelings presented themselves. I was, again, impressed with the professionalism and genuine concern that I get a great bike. Wheteher it was from a friend of a friend or from the dealership. I walked in through the parts door and was greeted with alot of smiles and handshakes. They gave me great advice and questions to ask and even said I could bring it by for someone to look at. WOW, impressed again.
I decided while my wife and I were there to get a new shirt. When I walked out into the showroom floor and check out some shirts, I was greeted by a man named Carlos. He didn’t try to sell me on anything, he just asked me how my day was going and did I get the info I was looking for. We kinda struck up a conversation while my wife was looking at gear. My eye was caught by a seat that resembled my first Harley’s seat. For a lack of a better term, I call it an old bicycle seat. What I found was this incredible looking Springer, man was I in love! Carlos said, throw a leg over it. I told him that if I did I would fall in love with it. He made the suggestion again and I declined, but couldn’t help admiring it. Then my wife said, call the bank and see what they would do for us. Now remember what I said about not even showing up to buy a bike, yeah, that was out the window immediately. Next thing I know, its 9:30 at night and we got there at 3:30 and I’m the new ownwer of my dream! Damn, how a plan comes together.
Long story short, cuz I love to tell this story in every detail, many of which I have left out. I’m sure your glad for that! I am the proud new owner of a 2008 Crossbones! Carlos, Eric, Shayne, Chris, Ray, James, Franco, Danny, damn I forget names and I don’t want to leave anyone out, but I just wanted to say that I am extremely impressed with that crew. I was even invited out the next Tuesday, unfortunately I work at night. People who didn’t even know me, could have counted me as another number, didn’t. that really impresses me. I too, work in a service related industry, you have the right stuff. Genuine Hospitality! When something happens to you its service, when something happens for you its Hospitality Thank You to your team for treating me like a friend of a friend and not a statistic.
With Nothing but Gratitude, Ed Norton
Life is like a jalepeno, what you do today may burn your ass tomorrow
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By: ED AZ
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"My experience at your shop was fantastic. I left a proud owner of a brand new Harley Davidson. Which has been a dream of mine for quite some time now. Thanks guys!"
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By: Anonymous Marana, AZ
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"Thank you to Matt and Shayne for helping me find the PERFECT ride! I purchased a 2008 Dyna Super Glide and I absolutely love it. We originally went in to get ideas for my husband's bike... I had no idea I would be replacing my Suzuki 650 with such a beautiful machine. It rides perfectly and I wouldn't change my mind for the world.
Thanks again guys - shopping with Tucson Harley Davidson was a treat!"
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By: Christiane Tucson, AZ
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"It's not a good feeling to be on a three thousand mile tour and develop a problem. I just can't say enough about the outstanding service I received to get me and the Road King back on the road so quickly. The entire service department is top notch in every way and went far beyond expectations. I am impressed beyond belief. A special thanks to Jason M. You are cool man!"
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By: Kenneth TX
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"We recently had an experience where we were on a bike run and all 5 bolts on the rear sprocket/rim broke off and we were stranded. We initially called into Harley Davidson as we had purchased the additional supplemental insurance and were wondering if we could obtain some assistance. We were told by the female who answered the phones that there was nothing she could do for us and that the insurance we purchased would not cover our incident. The following day we contacted our original sales person Shayne Clisham and he immediately arranged to have our bike picked up with no questions asked. We met with him the following day and he assured us that everything would be taken care of. He then turned it over to Jason Montgomery in service who took it upon himself to make our situation priority. We were constantly informed throughout the whole process of what was taking place and were extremely pleased with the professionalism in which they handled themselves. They exceeded their customer service in our situation and were both outstanding people. We just wanted to commend our experience with Harley Davidson due to these two men. They deserve more than just a pat on their back for backing Harley Davidson in the manner in which they did.
Kuddos to Jason and Shayne!
Sincerely,
Patrick and Annette Quihuis "
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By: Patrick and Annette Tucson, AZ
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"Our overall experience was great. Shane, Chris and Hanna did everything in their power to make the deal happen so we could realize our dream of owning a Harley. Everytime we go to the store we are treated like part of a family. Everyone is so helpful. We are having a blast on our bike and we're like sponges soaking in info looking for rides and rally's to join. We can hardly wait to Join our Local Hog Chapter to meet new people and have fun! We check the mail daily anxiously waiting for our National Hog Membership packet to arrive. We are looking forward to the Arizona Hog Rally in May and hope to share fun and laughter with our friends at Harley of Tucson. Thanks, Tony and Celeste"
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By: Anthony Tucson, AZ
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"Sam Fleitman made our purchase of our new Electra Glide Classic a wonderful experince. He ensured we recieved great service from your entire staff. Frank provided us with some great ideas on how we can customize our HD. Picking out our riding gear was a wonderful experience thanks to Jessica Baum. We would also like to thank Sergio and Tim from your Sierra Vista office who worked with us in went beyond expectations to help us evaluate H-D bike options. Your entire staff provide great service. We look forward to getting to know your service and parts department. Keep up the great work."
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By: Dave Sierra Vista, AZ
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"I was recently shopping for a H-D from home, you know, the Internet, calling different dealers, all the usual. I even called Barnetts in El Paso thinking they are the biggest, they must be the best. How wrong I was! Even just talking to the salesman on the phone, I felt pressured and uncomfortable, I could only imagine what it would be like in person. Fortunately, My friend Tom had just bought a Fat Bob at the Tucson store and gave high recommendations. So, after visiting the website and deciding on the bike that I wanted, Tom and I decided to drive on down from Morenci Az, where we live and work. Upon arriving at the dealership I was warmly greeted by Sam and my H-D experience began. I immediately felt comfortable and at ease with Sam. He treated me like a new found friend instead of a customer. He showed me the 105th anniversary SoftTail Custom FXSTC and I immediately fell in love. Sam went to great lengths to explain the details of the bike and answer all my questions. During the financing Shayne was absolutely great. He was very good at arriving at a plan that my wife, who is in charge of the budget and just about everything else, could agree to. During the entire process Sam was on top of everything, from making sure the bike was prep-ed to running paperwork and calling the insurance company. Through all of that though, Sam continued to make me feel like the most important person in town. You cannot teach that kind of service! Everyone there were perfect examples of professionalism. From the girls in the shop to the mechanic who advised me on the care of the bike. By the way, do they make a bike big enough for this guy? Holy Cow! Of course it was all topped off by the moment when I got to ring the bell and everyone in the store came over and shook my hand and congratulated me and welcomed me to the family. As I was getting ready to finally climb on my new bike, I was ask by one of the salesman, I unfortunately don't remember his name, how long had it been since I had ridden. I laughed and said "Well Over 10 years", He then said it would make him feel better if I would ride it around the parking lot a couple times to get a feel for it before getting out on the street. I happily obliged and was grateful for his concern. As it turned out I needed that little warm up cuz that was a little more bike than I was used to. I rode my new Softail home 180 miles with my friend Tom following in my pick-up. The next morning Sam surprised me with a call to find out if I made it home alright and if i liked the ride, which was a resounding YES! Harley Davidson should be proud to have the quality of people they have at the Tucson store. I will recommend to everyone I know, that if they want real service that's unrivaled by anyone, then Tucson Harley is where they want to go. I won't be buying anything Harley from anyone but you guys, you have earned my loyalty. Sam, thanks again, you are the best! Hope to see you out on the road, the first cold one's on me. "
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By: Herb "J.R." Morenci, AZ
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"We recently purchased a 2007 Herritage Softtail Classic from Hd Tucson. Our salesman was Sam Fleitman. Sam was an actual "human" to deal with. Somebody that you meet and you feel like you have known all your life. He was extremely cooperative in helping me pull off this entire B-Day surprise for Tim. He put up with my physco female tendencies and paranoia. Sam was very persistant in calling and following through with the entire sale. Ladies he's not bad to look at either. Shayne is a THE BEST finance guy I've ever met. When you walk into the office you don't get the impression that he is tight.(No offense). Shayne was a pleasure to work with on the phone and in the shop. He was honest, funny and very professional. The Merchandise Sales Gals were nice and very knowledgable about the products. They all had great attitudes and displayed friendly smiles. The entire experience of buying our first Harley was a pleasure. When it comes to purchasing another or trading,I will be sure to go to HD Tucson. Sam made sure that I had 20 business cards to pass out to friends, family, strangers, my priest and hair dresser.Sop, I'm counting on those $100 bonuses.I love you guys and I'll be back to see you soon.... Shayne beware I might put in for that sales position, then you'll deal with me every day.
Always Loyal
Lisa Hampton"
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By: Lisa Tucson, AZ
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"The customer service displayed by Sam and Shayne is a credit to not only the Tucson store, but Harley Davidson overall. I started my search fo a new motorcycle by shopping at several dealerships of all different brands. My last stop befor HD was Victory. I was treated with disrespect and indifference, and actually left the dealership swearing that they would not get my business if they gave me the motorcycle for free. My next stop at HD was a breath of fresh air. I was treated as if my business was valued and appreciated. I have owned a HD in the past and have owned other brands since then. My experience with Sam and Shayne has made me a PERMANENT Harley Davidson owner and customer. I can't express how professional and courteous they were. I hope they get the recognition they deserve. John DeStefano; Tucson, AZ"
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By: John Tucson, AZ
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"Thank you Matt and Shane for working so hard to get me my ulta classic. Matt you were on top of ever little thing. Fantastic!!!! Had the answers and kept in touch until tranaction was completed. Even came in on his day off to make sure all went well. Jason in service was great on the walk thru and warranties. We love the bike the sales experience was awesome. I suggest that you ask for Matt M and Shane. They are the greatest. Thanks again Matt and Shane for making our dreams come true."
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By: Daryl Tucson, AZ
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"Want to say I was very pleased at the way Sam, Eric and chris handled my sales at your shop. NO PRESSURE, they answered my questions and gave me time to consider our discussions. When I walked away I was not harrassed or pushed to buy. NO fish hook. When I came back the next morning I was complete and confident in my my decision to make the purchase. It was a pleasure doing business in your shop. "
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"Thanks to everyone at Tucson Harley, but a Special Thanks to Matt McCracken, Chris Poole and Frank (in Parts). Matt was very helpful in selecting our bike. Answered all our questions and was enjoyable to work with. Chris you took care of us and our paperwork in such a timley manner in and out... Thanks. Frank your just great to work with. Thanks for all your help and time with the parts and looking forward to working with you in the future. Everyone at Tucson Harley is so friendly and helpful would recommend to everyone. Thanks again "
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By: Jeff & Teri Sahuarita, AZ
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"This being our first bike purchase, but having purchased/leased many 4-wheel vehicles from dealerships over the years , we were very apprehensive walking into your showroom for the first time. Expected was a combination of high pressure sales effort, moving us toward slow moving models, quick-shuffling salesmen with lack of technical & riding knowledge. Well, Paul Johnson quickly put us at ease and we observed none of the loathed car dealership practices. Having a tech background, Paul slowly and methodically first questioned us about our personal needs, then showed us how the various models that would or wouldn't meet our criteria. His knowledge of the designs put this engineer's mind at ease. Not once, did Paul hurry us or act reluctant to answer any of our rookie-like questions. We couldn't have dialed in a better first introduction to your dealership! We especially liked the team support coming from Shayne & Matt when Paul wasn't available during subsequent visits.
We ended up purchasing a new 105th anniversary Softail Custom and I immediately signed up for the safe driver course. Almost Concurrently, my wife headed for the retail clothing portion of your store! I can't say enough about how much I learned in the classes and how safety was the paramount consideration of Greg & Adair...along with a truly fun and open approach that epitomizes the Harley-Davidson credo.
Mitzi's team of sales ladies, Nickki, Katie, Cory, Tamara, etc. were super knowledgeable and so fun to deal with. We did shop around some for the required boots & leather items, but always came back to your store to find the superior quality items that we ultimately purchased...you get what you...
Last, when ever we return to your store, we get the greatest greetings and smiles from your staff...not only have we purchased a new motorcycle, but we've gained a building full of friends!
Best Regards, Jack & Beverly
P.S. - Sorry about the long comments and we'll understand if you truncate them, but they are all well deserved."
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"I am placing this comment to let you know that Matt McCracken is an excellent Sales person he has excellent customer service skills, he is very knowlegeable and knows everything about the products he sells. I must say that when I do refer anyone to your dealership I would highly recommend Matt has their sales person/guide.
We where very lucky to have met Matt & had him our Sales person.
Thank You so much for the great customer service.
Matt made us feel very good about our decision to purchase our new Harley Motorcycle.
Thank You again Matt :)
Mr.& Mrs Dale Thornsberry
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"Im A First time buyer,I really want to THANK Matt McCracken and Shayne Clisham....Just for makin it all possible.....This Dealership is A-1!!! Everyone there Just Makes You Feel Like Family.....Keep Up The GooD Work!!! "
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By: John Tucson, AZ
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"Greatly appreciate the assistance of Sam Fleitman for his courtesy and knowledgeable information provided in helping me to make an informed decision. Thanks also to Shane, Gordy, and Chris in ensuring a satisfying experience with the purchase my Ultra Classic. It's a Great Ride, Thanks Team Harley of Tucson. "
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By: Gary tucson, AZ
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"Salesman Matt McCracken was super. He really knew what he was talking about and presented it like a rider, not a salesman meeting a quota. It's great to find a salesman who knows more than what I can read in a brochure. I appreciated Shaynes helpful financing expertise too. "
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By: Rob apache Junction, AZ
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"Salesman Matt McCracken was super. He really knew what he was talking about and presented it like a rider, not a salesman meeting a quota. It's great to find a salesman who knows more than what I can read in a brochure. I appreciated Shaynes helpful financing expertise too. Boo on Harley financing for not giving me a loan, but that's not your all's fault. "
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By: Rob apache Junction, AZ
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"Mt husband bought a 2008 new/used Harley only had 1200 miles on it, he noticed that the front end had a slight shake and that the handle bars were a little off, he called , they said bring it in, but he wouldn't be able to for a few days, so they sent someone out that day to pick it up, and we live in three points, Shayne is most helpful and awesome guy, we have never had customer service like these people give. Others businesses could take a lesson. Everybody at Tucson Harley are the greatest!!!! Thanx Guys!!"
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By: Denzel tucson, AZ
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"Just want to say thanks for finding me my new ride!! that v-rod is awesome, i cant get people to stop drulin all over it!....also want to say thanks to Matt, my sales guy who pointed me in the direction of the screamin eagle, he displays great customer service, knowledge of harley davidson motorcyles, and to say the least very friendly and curtious! Thanks Matt, and thanks HD of Tucson!"
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By: Kent Tucson, AZ
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"We went in on a Sunday and fell in love with '08 Dyna Fat Bob but the price wasn't quite where we wanted. I got a call to come on in and talk about it on Monday @ 3:00 to work out the deal with Shayne and George. Knowing I had to get to certain price we came together and closed the deal in record time becaise the kicker is I had told them I needed the deal done and the bike in the garage before my wife came home from work @ 5:00! With the deal done and the bell rung Evan loaded her up and we got her home and everything put away by 5:00ish. Not saying that the wife was happy BUT sometimes you gotta save them from themselves. We've been on it for a week now and love it! Thanks for all the hustle and support (and even a couch to sleep on if things went bad!)!!!!"
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By: Anonymous TUCSON, AZ
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"OMG!!This is the place to go if you want a bike and the most awsome service, Mike Mc Carthy is the greatest he answered every question and was extermly helpful and absolutly no sales pressure,every one who helped us with the transaction were great Eric and Shayne. I can see why they have they out sell any Harley dealer in the states.You want a bike go see Mike!!!!"
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By: Denzel tucson, AZ
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"Hi. I just wanted to say that I had the opportunity two weeks ago to visit Tucson Harley. I had never been there before but I was very surprised and pleased during my visit. The store looked great but more importantly, the staff was awesome, especially Shayne. Merry Christmas to you all! "
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By: Al Yuma, AZ
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"Sam has done a great job working with me to find the best bike to meet my needs; the 2008 Softail Deluxe. He was honest and hard working. I look forward to talking with Sam when I drop by the store. No buyes remorse. Thanks again Sam; best of luck to you, and Tucson Harly-Davidson in 2008.
Jeff Mitchell
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By: jeff tucson, AZ
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"NO Pressure!! Stoped in just to browse, spent some time with Matt, looking at several models. Matt's knowlege was very helful. I was looking to trade my 05 RoadKing.
After a few days I went back in and Matt and Shayne worked with me to achive the best value for my bike and put me on a new 08 FLHTC very quickly. This was the second Bike I have purchased from Tucson Harley and I have been pleased both times. They will take what ever time you need to help you find just the right set of wheels.
The whole staff came out after the Bell ring, you don't see that many places.
Norma did a fantastic with the new owner orientation.
The next day Matt, called to see if all was well. I had just returned home from a ride and was pleased to tell Matt I was very happy with the changes and handling of the FLHTC, Awsome Bike.
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By: Phillip Tucson
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"Everyone was polite,helpful and very friendly. We purchased our bike about a month ago. Paul was our salesman and he was wonderful. He was able to answer most of our questions and the questions he didn't have an answer for he went and got the answer quickly. The ringing of the bell and all the employees congratulating us after the purchase was final was a neat feeling. Thanks for everything. Happy Holidays!
Brian and Cindy Moss "
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By: CINDY TUCSON, AZ
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"My first Contact with Sam Fleitman was 4 Days prior to my visit. I explained what I was looking for and he patiently listened to my needs. I had contacted 5 dealerships and Sam was the only Rep that followed up after my call. I wanted an Ultra w/all the extras. The selection of bikes was impressive and he was prepared based on what I described. He saved the best for Last! I rode home on the Screaming Eagle Ultra that far surpassed my expectaions. The service from both Sam and Shane was awesome. No pressure, no gimmicks, just a strong desire to make my/and family experience one that will be rewareded with a lifetime of loyalty, repeat business and referrals. Thanks Guys, Sam your a credit to your profession. "
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By: Lee Pearce, AZ
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"We would like to thank Sam Fleitman and Chris Poole for all of their hard work in making sure that my husband and I got the bike of our dreams they were wonderful in every way. We cannot thank them enough"
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By: William pima, AZ
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" When I walked in your place two weeks ago I was just looking, Dreaming and thinking I didn't have a chance. When I left it was on an 08 Softtail nitetrain with a smile that grasshopper at 75 on the I-10 couldn't wipe off.
Sam is great he listens to what the customer wants and needs, helps them get their bike without the pressure you get at other places. Shayne will help in any way possible to help you. Frank has everything you need to make a bike your own bike. Chris will have a bunch of paperwork for you but it is well worth it. In truth the entire group from sales to clothing were all very nice people and very helpful."
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By: Frank Glenwood, NM
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"We own a 1996 Ultra Classic so we didn't need a new bike. We went in for bandanas and came out with a 2007 Ultra Classic. As usual, during our visit to the store, we looked over the new bikes. As we stood drooling over the new 2007 Ultra Classics, Eric came up and started talking to us. He knew all about our old bike as well as the different features between the 2007 and the 1996. We were very impressed with his knowledge of a bike that he had not had to be a "salesman" for. Because of his knowledge and comments, we stayed around talking and...voila...ended up buying the new bike. When issues arose, he was quick to work out a solution. The whole team, from intial talks to the signing of the papers, was great. Even though it was after 6 pm on a Saturday, which had been a big sales event at their place so you know they were exhausted, they remained until we were able to take our bike home with us that night. Thank you for making our purchase a good experience."
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By: Andrea Tucson, AZ
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"Very happy with the purchase. I've been in to look at bikes multiple times over a few months an everybody was helpful and low pressure. Tim really did everything he could to make the purchase as straight forward as possible. When a problem arose Tim made it his problem and solved it for me as quickly as possible. Thanks"
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By: Paul Tucson, AZ
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"Sam was the sales rep who showed me the bikes, he really understands the love of a great ride. It was great to find a Heritage, which I had wanted for years, at an unbeatable price. I called my wife to come look at it not knowing she had been there looking for one to give me for Christmas. She came in and said she'd look over the paperwork if I took our son to look at the bikes. Not long after I saw a group of seemingly dispirited people following her. Then she said, "I'm sorry to tell you this but, Merry Christmas early." All the guys started laughing and shaking my hand. I was shocked! All the guys stayed late to finish everything up and congratulate me when I finally rang the bell. Thanks for everything guys.
Sam and all the guys were great! I was going to order Roy a bike for Christmas, but now I know he loves it. So what if it's early he will just enjoy it more. Thanks to all, I appreciate all the help.
Jo"
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By: Roy & Jo Tucson
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"Matt McCrackin, our sales rep., was extremly personable, knowledgeable and very helpful. He is AWESOME! The two finance individuals, Shayne and Chris did everyting to meet our needs! In the past I have always referred people, NOW more than ever!!
Thanks!!!!
Sheriden Allonby"
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By: Sheriden Tucson, AZ
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"AFter a horrible experience at Buddy Stubbs and less-than-great experience at Arrowhead, I was extraordinarly pleased with my experience at your shop. Everyone was attentive and took the time to make sure I was satisfied. Mark Lappin was particularly outstanding from the time he called me (referred by the bank teller where I returned the cashier's check I had planned to use at Buddy Stubbs until that deal went sour) to just before I drove off and he was polishing my bike. Gordy, Chris, Cate and Ronnie all were excellent and attentive. I really felt "taken care of" and part of the Harley family. This is my second Harley, but the best experience buying any vehicle. Thanks."
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By: Bruce Buckeye, AZ
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"Just bought my first Harley, been waiting 20 years for it. Roger "The Cat Man" Gato was very helpful and took great care of us. Shayne was great to work with. Tim, what can I say, who know a finance guy would have a sense of humor. Thanks to the whole team for a great buying experience. I would recommend Tucson Harley to anyone."
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By: Anonymous Rio Rico, AZ
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"What a bunch of nice people. My salesman Paul was a really nice and patient guy. Just went in to get a part for our friend and drove off with a 07 1200L Sportster. Thank you Tucson Harley.
Darlene Grainger"
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By: Darlene Douglas, AZ
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"On June 30, we purchased our third bike from HD of Tucson. The guys at Tucson Harley have waited for more than a year for me to finally put myself in the saddle of a Deluxe and Tim Trenchter made it happen.
Knowing that we've faced some challenges with both the dealership and the manufacturer in the not too distant past, Tim knew it would take a special deal to put me on this bike. He came to us with that deal - we didn't have to ask.
Tim: You treat me like family and you've done more to make us customers for life than I could ever hope for. Thank you.
There are a few others at this dealership deserving of our thanks.
Mike Willits was the salesperson who worked with us on the purchase of our 05 V-Rod and our 07 Road King. Mike is a true pleasure to work with and we trust and value his advice. Mike: I finally did it! I wish you had been there on Saturday!
John Konke has devoted many hours to helping us work through the mechanical issues we've faced with our Road King. He is a dedicated professional who cares about his customers and their experience with the dealership's service department. John: we can't begin to thank you enough for arguing with the manufacturer on our behalf and everything else you have done to help us.
Danny was part of making this transaction great, too. When we chose parts that didn't fit, he made a recommendation for parts that were just right and made the swap happen in a matter of minutes. This isn't the first time he has been this helpful and accommodating.
We've seen some changes at this dealership in the last few years. They are changes for the better.
Tim: Again, thank you. "
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By: Mike & Christy Tucson, AZ
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"I want HD of Tucson to know how pleased I (we) were with dealing with the following people. My wife (Val) and I started to consider purchasing a Electra Glide many months ago. We had the pleasure in getting in contact with Jim Edwards. Jim was always professional and had a wide range of knowledge pertaining to the HD bike. He was able to match our needs up with the right Electra Glide. It was because of his continued follow-up with us that kept the fire we had alive when it came to getting a new bike. We appreciate and thank Jim for his patience with us and all his help when it finally came to us purchasing our bike on 6-18-07.
More organizations should have people like Shayne Clisham. This was the person that put evrything together when it came to the actual paper work and purchase of our bike. We actually negotiated the purcahse on (Sunday) 6-17-07, however I had a hard time pulling the trigger. Jim contacted me on the morning of (Monday) 6-18-07 and said that Shayne had another idea. Through Shayne's persurveance the transaction was consumated. Shayne knew we had a motorcycle club function in Salt Lake City, Utah which we were leaving for on (Tuesday) 6-19-07. I told him the biggest stipulation was us having the bike ready for our run. He assured it would be, and it was. Not only did he get my bike ready he also had another club members bike ready as well. He did what he said he would do. I bought a 1999 Fat Boy from HD of Tucson seven years ago. The experience this time was much more enjoyable then last time. The main reason being Shayne and Jim.
Chris Poole in the finance department did a good job. I thank him for his explanation of the after market products.
John Konke was remarkable when he explained the features of the bike when I took delivery the evening of the 18th. It was apprximatley 6:30 or 7:00pm. He stayed and went thru the bike with me. We left on the morning of the 19th and did the break in of the bike excatly as John instructed us to do. Not going over 55mph and keeping the rpm's below 3000 for the first 500 miles. I thank him for is very thorough explanation of the bike and how to break it in.
I do not believe I left anybody out. The point is everyone did an extrodinary job. It was a real plaesure doing business with HD of Tucson. It is very obvious that the organization is taking huge strides in customer satisfaction. Keep up the good work and do all you can to keep good people like the ones I mentioned in this comment section. I have been in the retail side of the car and RV business for 23 years. So many organizations work at getting quality people, however do not work at keeping quality people. I hope you as a organization realize you have somne real good people, work to keep them. For they work to show how much they care for the organization and your customers.
Sincerely,
Al Manor (aka) Big Al
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By: Al Tucson, AZ
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"Special thanks to Tim, Gordy, and Bill. You are all terrific to work with! If not for Tim Trechter (our sales rep), we would not have come back to Tucson Harley to buy our 2007 Ultra Classic. Tim, you made the difference by being helpful, knowledgable, very easy to work with and cut the red tape to make our purchase amazingly enjoyable. Things have changed here in Tucson and we would highly recommend buying a bike here! We felt we were dealt with honestly, no pressure, and received a fair deal. Gordy has been wonderful helping us with our accessories... and Bill, you were absolutely great handling our technical service questions. With this purchase, we did not hesitate to give 5 stars to Tucson Harley! Thanks for everything! We love the bike.
Rick and Deb Taylor"
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By: Rick and Deb Tucson, AZ
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"I have been riding "behind" my husband for years and recently decided to ride "beside" him. This decision brought me into Harley of Tucson. I would like to thank everyone at Harley who made my buying experience an extremely comfortable process. I would especially like to thank Matt, who was extremely knowledgeable and answered all my questions. He treated me wonderfully and was there at every turn during the whole process. Matt is a keeper!!. My thanks also go to Mark who worked on the financing, Chris who answered all my questions during the signing of the paperwork, Chris M, for assisting me with options, Raine for smiling and having a wonderful positive attitude, and Shayne for bringing me the wonderful news of approval. Thank you the everyone I touched through this experience. I love my Sportster Nightster and plan on driving it for years. You have all been wonderful and I will tell my friends!!!!"
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"This was a great experience for me. I came to the dealership to look at the bikes and to see if I would be able to afford a motorcycle. I was greeted by everyone in the store as I passed them, and was helped by Matt in sales. When Matt asked me if I needed any help I told him I was just looking so I didn't want to waste his time, because I knew he worked on commission. Matt's response was "It's no big deal I can show you the bikes, I am not worried about my sales." For the next thirty minutes Matt showed me the bikes, answered all my questions, and didn't even try to pressure me into buying a bike. After looking at the bikes and getting some prices, I found that a new bike was going to be more than I wanted to spend. I told Matt what my budget was and which bike I though I would want to purchase. At this point Matt said that a couple of used bikes had come in and he showed me a 2005 1200 XL-R in the back that had just come in. This bike was the exact color and model I was looking for and only had 800 miles on it. Matt showed me everything that was different between this bike and the new ones, got me the price and helped me thru the purchasing process. Shayne also helped me get the payments to where I wanted them.
Long story short: I got an amazing used bike that looks brand new, at an insanely cheap price, which they delivered to me, and it is because of Matt's help that I walked out of the store with my first Harley-Davidson. Matt was great at helping me choose a bike that fit me, and I couldn't be more happy with him as a salesman. I plan to send all my friends to him for their motorcycle needs."
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By: Sean Alpharetta, GA
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"My husband and I went to HD-Tucson yesterday just to look around and maybe find out what we needed to do before buying a bike. We walked out with not just one, but two 2007 Street Bob's (after reading some of the testimonials, it looks like this happens often)! Matt McCracken was an amazing salesman, he didn't push us or make us feel on the spot and I knew we were in the right hands when he informed me that a bike I liked was too big for me (most people just want the sale, but he wasn't going to put us on a bike that wasn't the right fit). We are both new riders and could have easily been taken advantage of by salepeople, but not for one second did we get that impression. We just told him our price range and he was off! Matt even stayed patient when I had to sit on two separate bikes 5 times each to make sure I was getting the one that I liked best! Next we dealt with Shayne Clisham, another great guy! He wheeled and dealed the bank into beautiful (and do-able)financing and down payments. We wouldn't be the happy owners we are today if it wasn't for him working his magic. Finally, we have the fastest pen in the west, Tim Trechter who got us through all of the paper signing in record time, yet fully informed and totally entertained!! He even stayed after closing to make sure we had all the information we needed. Shayne even told us that the adjustments that needed to be made to my husband's bike would be done sooner than we were told, and they would deliver them all the ways to Sierra Vista for us. They really went out of their way to make everything as smooth and pleasurable as possible. Everyone was just so great, I spent the rest of my evening wondering why we hadn't done this sooner! They are more like a family there, than co-workers, even Cate Thomlinson (the "helmet girl")and Gordy Krueger ("extra fun stuff for your bike" guy) were informatiive and as excited for us as they would have been for their own bike purchase. Overall it was just a great and really fun buying experience which (thanks in large part to the ease of purchase)I will NEVER regret. Thanks so much for the team at HD-Tucson, we look forward to coming to you for all our Harley needs. Ride to live, live to ride! "
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By: William & Caitlin
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"I just wanted to share our experience with Tucson Harley Davidson in our purchase of a 2007 Softail Deluxe. It all started by meeting our salesman Erik. From our first meeting we felt at ease. Erik was very approachable, friendly and knowledgeable. His knowledge of all the Harley Davidson models helped my wife and I in choosing the motorcycle that suited our needs best. He was also instrumental in locating our Deluxe with the options and colors we wanted. From there we met Shayne and settled on a price and added the service plans and warranties we wanted. We also met with Chris and added some extra accessories to our Deluxe. Next came our meeting with Tim to complete all the necessary paper work and he also explained all the warranties and service plans. We then met John to go over the break-in period, and the operating controls of our Softail Deluxe. Everyone involved made this our best experience in buying a Harley Davidson to date. Ringing the bell was unbelieveable! We look forward to dealing with them again on our trips back to the dealership in what will be one of our favorite destinations to ride our Deluxe.
Gary & Beth
Tucson AZ
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By: Gary and Beth Tucson, AZ
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"I purchased a 2007 Sportster "Nightster" Vivid Black, which I love. It rides and handles excellant. The best Sportster I have ever owned. I want to thank Rain Hinds for all of his help and even comming in on his day off so I could take pictures of the unboxing of my bike. Everyone at the dealership has been great, most helpful in all phases of my purchase. Thanks to you all. Russ R."
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By: Russell Tucson, AZ
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"After attempting to purchase a used harley from a Phoenix dealer and being refused, I contacted Mike and Shayne and truly found friends. After driving from Albuquerque, NM to Tucson I was treated like a valued customer. Chris was great with my financing and Frank and Mark in parts were a great help. This is a great dealership."
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By: MICHAEL TIJERAS, NM
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"From new bike sales to upgrades and services; there are to many quality names to mention but with just a few like Tim, Terry, Kerry and Billy Dean you can't find a better or more knowledgeable group of guy's.
Thanks Again
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By: Jay Tucson, AZ
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"i'd like to sincerely and profusely thank shayne and tim for going "above and beyond the call of customer service", for helping me find and acquire a bike that fits me - safely - and for helping rearrange all of the paperwork and financing that made it happen; their desire to work with me and solve a problem, producing an extremely ecstatic and satisfied customer, shows that they truly are dedicated to the people who walk in their door - and drive away happy! "
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By: gloria daytona beach, FL
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"I recently purchased a brand new Sportster 1200 Custom, and I have to say , my salesman Paul was just great,he didn't pressure me at all,not like a car salesman.He just let the bike sell itself,he answered every question I asked professionally. Everyone who helped me from Shayne to Tim to Chris made me feel very comfortable,no pressure,very helpful.I would definately refer my family and friends to buy at Tucson Harley. Gene,N.Y"
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By: GENE ORO VALLEY, AZ
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"our past experience w/salespeople has led us to ask all of them to take an oath to "tell us the truth and nothing but the truth", the only thing missing was our Bible. when it came to Mr. R. Hinds we never felt led to swear him in it was "honest in your face truth" it would be our pleasure when it comes time to "trade-up" (we all know its going to happen) to return to Tucson Harley, it would also be our pleasure to share the road with Mr. Hinds.
See you at trade in
(let it Rain) Wayne and Vonn Koshinski"
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By: wayne and vonn phoenix, AZ
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"When I bought my XB9S Your service treated me as if I brought in a Honda trail 90, so I took my business elsewhere for the past 4 years. A while back, I had a technical problem, my regular shop couldn't locate, and I put off calling you for a couple of weeks, until I had no choice but to call and set up an appointment.
Mike Willets answered the phone, and to my amasement, actually cared about my problem. Anyway, Your Buell Tech, and Mike, have both gained my respect, and confidence. They gave me a quote, and stayed within it. Thanks to Mike, and the Buell Tech, I'll gladly return to H-D Buell for more service.
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By: T. S. Green Valley, DC
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"My boss buys a lot of Harley Davidson Equipment and also has me phone in all his orders for pick up. I call a lot of people in my job and the folks at Harley Davidson are always very nice and helpful. They are very prompt about calling as soon as the parts my boss needs come in and are just enjoyable to deal with. Good customer service is hard to find and I wanted to let y'all know I appreciate it."
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By: Kara Tucson, AZ
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"I would like to thank Garrett and Tim for great help in the buying of my first Harley-David.The service department has done my 1k service,a job well done. See you on the road. Thanks Again!! "
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By: Mohr Tucson, AZ
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"I wandered in one day just to test the waters and see if a Harley was the right bike for me and if it was really something I could afford to do. Eric Beaudot introduced himself and we spent a half hour talking about different bike styles and the various things to consider when selecting just the right bike. He was informative and exerted no pressure on me to buy anything. He gave me his card, wrote down my contact info and the type of bike I was looking for, and I left.
For the next 2 months Eric was very patient with me as I visited the store almost weekly looking for just the right bike. Not once did I feel like he was tired of seeing this same old customer who always looked but never closed the deal! He called me a few times to drop in and check out something he thought would fit my budget and my riding needs.
We finally settled on a beautiful green UltraGlide and I was able to take my turn at 'ringing the bell'!
My thanks also to Tim, Shayne, and Chris who were so helpful with the business end of buying my scooter.
You guys are the best. "
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By: David Tucson, AZ
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"I STOPED BY WITH THE INTENTION OF LOOKING AT YOUR USED BIKES TO SEE IF I COULD AFFORD ONE. WHEN I WENT IN TO FIND A SALE PERSON THE GENTELMEN AT THE PARTS COUNTER SAID HE WOULD CALL ONE FOR ME. ERIC ANSWERED THE CALL, AND STARTED TO HELP ME. ERIC WAS VERY HELPFULL,KNOWLEDABLE,AND UNDERSTANDING OF WHAT I COULD SPEND.I DID NOT BUY A USED BIKE HOWEVER ERIC DID GET ME ON A NEW "07". THIS IS MY FIRST TIME BUYING A STREET BIKE AND THANKS TO ERIC AND ALL HIS WORK MY DREAM OF OWNING A HARLEY CAME TRUE. THANKS ERIC!!!!"
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By: matt amado, AZ
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"Hello... We just wanted to say thanks again to the people at Harley Davidson of Tucson. Our salesman Bud is the best we have ever dealt with. He is very knowledgeable about the harley products and very people friendly too. The finance department,Tim, Shayne and Chris made this deal i thought was impossible actually possible and we thank them for it. Rick in parts was very helpful on the day of the purchase and the girls in the motorclothes department were very helpful and friendly. When my father and i brought our bikes back 2 weeks later to have some extras put on the guys and gal in service/parts were fantastic, I thank Kevin, John,Bill and Sharon for the quality service you can't find anywhere else.I especially like seeing all of the employees getting along with each other and laughing, which can be a rare sight these days! (LOL) Anyway my father and i are now enjoying the open roads again and doing it in style. Thanks HD of Tucson... Eric and Robert"
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By: Eric & Robert Coolidge, AZ
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"October 6th We visited Tucson HD with the intention of picking up a Tshirt and browsing about. A cobalt blue FLHTCU caught our attention and we were looking it over when Bud approached and started visiting. We visited and as we did he pointed out some of the new features of this scooter, he answered our questions and was informative and in no way pushy. But he did say "you know the bike you go home dreaming about tonight will be sold tomorrow". Well we still were pretty much in the "just browsing mode" but later that evening we talked about it a little more. Pretty soon our discussion was "let's stop in and talk some more and get more details" and of course part of our concern was what will our 98 FLHTCU bring in trade. Sooooooo we go back into the store and sure enough the cobalt blue 2007 FLHTCU is marked SOLD!! On this day we talked with Rain and Shayne, who were both helpful courteous and willing to take all the time we needed to ask questions and Shayne got busy and found us a blue cobalt blue FLHTCU on a truck heading for Tucson HD. So on to the details of price and trade and extras ect etc. Everyone spent a lot of time with us and were very patient and willing to do whatever it took to complete a deal with everyone coming away pleased. On October 21st we finalized the purchase. Due to prep and additional extras to be installed we didn't take possession until the next day. Tucson HD saw to it that we had a ride to the Motel, and Rain picked us up the next morning. Bud also came in on his day off to make sure that we were picked up at the Motel, and to see us off along with Shayne, Rain, Rick, and Chris. And so we were on our way home on a gorgous Sunday afternoon on our new bike and couldn't be more satisfied. My wife Mary mention to me later that evening that just about every 15 minutes on route home my words were: "This is sooooo nice!" This is a much improved FLHTCU and you really need to ride it to get the feel.
Gene & Mary Las Cruces, New Mexico"
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By: Gene Las Cruces, NM
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"I would like to thank;
Garrett Burner, Shayne Clisham, Amanda Villa, and Chris Poole for a very pleasent experience purchasing my new harley.
When I visited your showroom I was greeted by Garrett in a very professional manner. When I told him I was going to buy, but was a few weeks away from actual purchase, there was no high pressure, just a very knowledgable overview of the different models to choose from. When I showed the most interest in the Ultra-Classic, Garrets knowledge of the features of that model was very informative. After I left your show room there was again a very professional follow up on my visit, and again no high pressure which I very much appreciate. I am from the Phoenix area and visited several dealerships there before returning to your dealership to make my purchase.
Again, my thanks go out to your professional staff for a very enjoyable experience.
Clayton Lang
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By: Anonymous Gilbert, AZ
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"Jake Smith my sales person was very helpful in finding a bike that fits my needs. He was not pushy or impatient, but very friendly and undersdanding of my financial limitaions. He was able to find a bike that I can afford and still meet the model of the bike I wanted. "
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By: john tucson, AZ
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"Wow! Thanks for the great service, Tucson Harley! Rain is a natural; informed, polite & ready to get the deal done right. We love our two new Buells!"
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By: Jon & Miriam Temple, TX
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" What a great experience !!! Thanks to Jake my great sales person who stayed late and helped me a lot. This is my first Harley and I can say this was truly a hassle free purchase. To all who helped and I can't remember all their names, thank you for my Harley and your great help. The dealership has a great staff."
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By: james Riio Rico, AR
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"A friend broke down, the service we got to get back on the road was great, can't say how they help us, thanks to Tom, Kevin, John, and Sharon"
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By: Bob San Dimas, CA
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"jake my sales rep. was very helpful hung with through the whole proess and kept me informwd of everything going on.showed me different bikes explained each one was very helpful in my decision to by. thanks to jake and every one enloved. jerry"
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By: jerry tucson, AZ
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"THE ONLY REASON THAT I PUT A 3 ON THE PARTS AND ACCESSORIES IS BEACUSE THEY DIDN'T HAVE ALL OF IT IN STOCK.. JAKE, SHAYNE,CHRIS,FRANK,BILL,AND TOM ARE ALL GREAT GUYS.. THEY ALL TOOK ALOT OF TIME TO ANSWER MY QUESTIONS AND CONCERNS.. "
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By: FRED TUCSON, AZ
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"i would like to thank jake in your sales department for bringing me to your store and not giving up on me till i was happy. I love my night train !!
Thanks Jake
Mike Martino "
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By: mike sahuarita, AZ
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"Garrett made my day by being very, very patient and helpful for hours. He never became pushy and let me take my time deciding which bike would be right for me. He was knowledgeable and when he couldn't answer a question he asked someone who could. Thank you Garrett Burner, you're the man! "
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By: Juanita tucson, AZ
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"Buying my Harley was the easiest and best thing I have ever done. Thanks for the new lease on life!"
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By: carl tucson, AZ
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"We were very happy with your store,your sales staff as well as your service people went way out of there way to make our trip to the mainland a great vacation
Jake,Shane and Erick are an asset to your company.They made us feel at home, like we were part of your family
We have recomended you to several freinds in Tucson as well as here in hawaii.
Cris and Gordie helped us out as well
Chris was there to make sure that my bike was ready for travel and fixed my brakes the same day.In hawaii I would have had to wait for a week to get the work done.You guy"s treat your out of town guest very well and put them to the front of the line so they can get back on the road
My wife is so happy with her new Screaming Eagle Fat Boy "
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By: Fred honolulu, IN
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"In June I purchased a 2006 Harley Davidson Electra Glide from your establishment however, I would like to take this opportunity to praise Shayne Clisham's salesmanship, professionalism, and his profound knowledge of motorcycles, not to mention his perserverance. He has gone above and beyond the duties of a salesman. Example: He stayed until 9:00 p.m. discussing with me the pros and cons to accommodate my motorcycle needs knowing that quitting time was 7:00 p.m. Furthermore, after the sale he personally made sure that my new motorcycle was properly tied-down on my trailer for transport back to El Paso. Talk about service after the sale! Shayne's perseverance has certainly paid off. He is the reason I have purchased three new motorcycles from this facility, and I look forward to a continued business relationship with Shayne.
Shayne has to be the most attentive person I have had the pleasure of meeting. He is the reason I travel to Arizona form El Paso, Texas. Believe it or not Shayne is the reason I travel over 500 miles when I could easily buy a motorcycle right here from El Paso's Harley Davidson's dealership but their service representatives do not compare to Shayne's expertise.
You've got an eye for talent, Shayne is one man who is going to go far in this company.
Sincerely Satisfied,
Juan Martinez, Jr., Consumer
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By: Juan El Paso, TX
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"Great experience buying my first bike! I've always dreamed of owning a Harley. Ron and Tim made this a breeze. Ho hassles, no pressure to buy on the spot, no "wait while I talk to my boss." Just upfront and honest from the moment I walked in. Now I'm a Road King owner!"
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By: Bob Tucson, AZ
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"I CONSIDER MYSELF A LITTLE DIFFERENT FROM THE AVERAGE ( BIKER ) I'M JUST A GUY WHO OWNS A HARLEY . I GREW UP IN THE BUSINESS AS MY UNCLE OWNED A HARLEY SHOP AND MY FIRST CAR WAS A HARLEY . I RODE A 1961 PAN TO HIGH SCHOOL IN LOS ANGELS IN THE SIXTIES . LIKE THE SONG SAID ( I WAS RIDING HARLEYS WHEN THEY WEREN'T COOL ) I'VE HAD ONE CONTINUOUSLY SINCE . I REMEMBER AS A KID THE SMELL OF BURNT OIL AND GASOLINE FROM THE HARLEYS PARKED AROUND THE TAVERNS BACK IN IOWA , MY 1939 80 INCH FLATHEAD STILL SMELLS LIKE THAT WHEN I PARK IT . I HAVE 40 YEARS OF RIDING A HARLEY AND SEVEN BIKES BEHIND ME ALL KICK START AND FOOT CLUTCH MODELS . MY DOCTOR ADVISED AGAINST KICK STARTING AS MY RIGHT LEG IS ACTING UP . I HAVE HEARD A LOT OF STORIES ABOUT DEALERSHIPS BOTH GOOD AND BAD AND HAVE ALWAYS DONE ALL MY OWN WORK FROM MINOR TO MAJOR SO I'M VERY SKEPTICAL ABOUT WHO TOUCHES MY BIKE AND VERY APPREHENSIVE ABOUT GOING INTO A HARLEY DEALERSHIP . SO ONE DAY AFTER MY WIFE'S PRODDING ( I'M A LUCKY BOY ) I WENT LOOKING FOR A NEWER BIKE , THEN I MET JAKE , A LITTLE ROCKY AT FIRST BUT WHEN I GOT HIM CONVINCED OF WHAT I WAS LOOKING FOR HE TOOK ME OUT BACK AND SHOWED ME THE BIKE . I CALL IT THE BIKE AS THIS MACHINE WAS MADE FOR ME , WHEN I TOOK MY WIFE BACK TO SHOW HER IT WAS LOVE AT FIRST SIGHT . WE NOW OWN THE COOLEST HARLEY THAT EVER HIT THE SHOW ROOM FLOOR AN 01 HERITAGE SPRINGER CLASSIC . I'M AN OLD SCHOOLER AND BELIEVE IN CUSTOMER SERVICE I AM A MAINTENANCE MANAGER OVER 7 SHOPS AND HAVE BEEN ON BOTH SIDES OF THE COUNTER . THUS FAR MY DEALINGS WITH THD HAVE BEEN GREAT ( ACCEPT THE PHONE SYSTEM ) JAKE ,SHANE, ( EVEN TIM ) AND CHRIS POOLE WERE THE BEST AND OLE FRANK BEHIND THE PARTS COUNTER , I CAN'T WALK INTO THE PLACE WITHOUT SOMEONE CALLING MY NAME NOW THAT IS COOL , AND I LOOK LIKE MOST HARLEY RIDERS , LONG GRAY HAIR AND TATTOOS SO THEY MUST HAVE SOME WAY TO KNOW ME....... THANKS FOR A GOOD JOB.......I LOVE MY FUEL INJECTED PUSH BUTTON HARLEY !
BILLY SHANNON
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By: William CO
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"As I am in Iraq supporting our troops I have had little time to enjoy my new FLHXI Street Glide. I experienced a buying relationship equal to none - no pressure - patient with all my questions and indecisions - knowledgeable - made me feel at home and most important, seen that I got what I wanted. Harley Davidson of Tucson is not the largest dealership I have been in but explodes with a commitment and dedication to excellence rivaled by few of any size making this one of the best times I have ever experienced in my life and for that I thank you. I am proud to have meet you all and look forward to seeing you and my bike again.
"R.C."
Shane - Thank you for your help and understanding.
Jake - Your a good man and thank you.
Rick - Wow did we spend some money or what - lol Thanks for taking care and overseeing the accessory packages."
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By: Ron "R.C." Tucson, AZ
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"On Monday Aug 21st I bought my first Harley. The next day I was back to buy my wife her first Harley for our 10 year anniversary. The whole experience was incredible. Harley Davidson of Tucson made it so easy for my wife and I to realize our dreams of owning a Harley. Tim Trechter, Shayne Clisham, Mike Willitts, Rick Scanlon, Bill Dean,and Chris Poole (and indeed the entire staff) were all wonderful. All of them treated us with respect, kindness, patience, addressed all of our concerns, and made us feel at home and like we were part of the family. I highly recommend Harley Davidson of Tucson, and I will definitely go there again!
Sincerely,
William Davis, PharmD"
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By: william tucson, AZ
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"When I was a small child, my dad got an ElectraGlide. I remember when he came home with it, I was fascinated by this huge thing. Of course, the first thing I said was 'Let's go for a ride' and once we were moving, 'Daddy, go faster!'. For my 12th birthday, my dad gave me my first motorcycle. I LOVED that thing and was on it EVERY day. Somehow, in all the changes that go on in life, the motorcycles got left behind, but my love for them never did. I’ve always wanted my own Harley Davidson Motorcycle, but just never said it out loud. Not often, anyway.
When we visited Harley Davidson Tucson on 8/21/06 to obtain a motorcycle for my husband Bill, I was like a kid in a candy store! I put our kids up on a couple of bikes and let them get a feel. The first thing out of our son’s mouth 'How fast can this go?'
While Bill was doing the paper work with Tim, Mike showed me a bike. The model I’ve most often coveted, the 883 Custom. A RED one. I jokingly mentioned to my husband that he should just tack my bike on to the bill!
We were back the next day to get my red 883C. When our son and I rang the bell to signify the sale, every person in the store walked up and congratulated me on my cool 10th wedding anniversary gift! I was almost in tears.
Dreams do come true. Thank you! Julee Davis dot com"
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By: Julee Tucson, AZ
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"One of the best vehicle purchase experiences I have ever had"
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By: Robert Oro Valley, AZ
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"I work in the customer service industry and this place absolutely takes the cake. Way exceeded my expectations of the ultimate buying experience. Garret and Ron were absolutely terrific. It was nice we had the priveledge of having two sales people helping us. I loved the way everyone dropped what they were doing and came to congratulate us on our new purchase. I was thinking of buying from a private owner to save some money, every penny spent was well worth it. There were a few minor details missed but I overlooked it because of the excellent service. Keep it up I will purchase my second Harley at Harley-Davidson Tucson!"
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By: Tim Tucson, AZ
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"When I went down to look at the Buells, I was pretty sure that I wanted one, but was still a little "iffy" because that would mean having to deal with a Harley dealership. I've had less than stellar dealings with other Harley dealerships, but I have to say that the entire staff at the Tucson dealership is great. Erik was great showing me around and letting me see all the different bikes. Shayne got me a great deal on the bike. Chris and John were also very helpful in getting things done and getting me on my way. They even stayed well after closing to finish it up that day. Overall, my experience with Harley-Davidson/Buell of Tucson has been great so far. Thanks guys!"
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By: James Tucson, AZ
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"My Family and I recently purchased a 2006 Softtail from Ron. The experience from walking into the showroom to walking ou the new owners of a Harley Davidson was completely pleasurable. No overbearing sales pitch, not trying to force into something we did not want or couldn't afford was a fresh experience from dealerships in the past. Ron helped us figure out exactly what was best for us and even took care of our boys while we talked with Tim about the financing and the deal itself. Ron's experience in the parts department was an added bonus as he helped with an added feature we wanted. Tim went the extra mile for us as well with regard to the financing, working with Harley financing to get us the best rate possible.
I highly recommend anyone interested in buying a new or used bike visit Harley Davidson of Tucson, you won't be dissapointed. I have already referred several people to their dealership."
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By: Wayne Tucson, AZ
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"My husband and I recently visited the Harley Davidson store inquiring about a custom bike we were conisdering buying. Ron was awesome, very informative and tons of warm fun; showing us bikes, never hard selling us, just reminding us how much we'd love it. Off we went, without a Harley, searching for more information on the custom bike.
When we found out the custom bike wasn't worth the investment, we dreamily found our way back to the Harley store, never really imagining we would get one. We walk up and there's Garrett, on this awesome huge bike they just got in, glowing like a kid, yelling "Sign me up!" Definitely an employee who loves the product and willing to show it. Ron was busy, but Garrett was more than willing to help. He was so awesome, full of excitement, answering questions we didn't even know we should ask and making sure I knew how to ride safely-"Be careful, don't be like these crazy kids". Part teacher, friend, brother, and dad all in one.
And now that I think of it, EVERYONE was that way - like family. From the person who sold our helmets, to our Chrome Specialist, to even our finance guy Chris (now, who knew they could have such personality?), everyone was full of engagement, excitement, knowledge and stories. We felt like the only customer in the building and never felt "sold", as we pile up on the accessories, helmets, shades, and checking out the jackets.
This was not a sales experience, it was more like a family reunion. Thank you Harley Family for being a part of one of the best days of my life. "
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By: Jodi Tucson, AZ
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"My name is Darren and yesterday July 22,2006 I bought a Harley and the whole experience was very good. Eric was very cool and professional and answered all my questions. I have zero riding experience so I wanted to make sure I got a motorcycle that I could handle and he did exactly that. Everybody that worked with me to get the bike I wanted was very cool and nothing but helpful and nice. By far the best experience I have ever had buying a vehicle. Ringing the bell was very cool and made me realize that owning and riding a Harley is something special. Thanks to all the staff and especially Eric for all their efforts yesterday. Thanks,Darren"
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By: Darren Sierra Vista, AZ
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"Where to start, On June 25th 2006. My wife and I had decided to try and rent a bike for the 4th of July weekend. When we got there Eric took us to the Rental Guy,(sorry I'm bad with names I don't remember)But with such short notice this just wasn't going to happen. He said "Take a look around there are a lot of good deals." My wife and I at this moment made a commitment IT"S TIME TO DO THIS! Now, Not having owned and riden in over 15 years, (and not a Harley) But knowing that my next motorcycle would be a Harley---I was feeling a little out of place. And after all these years, I was still undecided between total comfort, or the more custom look! But Eric made us feel at home he listened to what we would be doing on our motorcyle, And he knew the look I wanted, I did ask about the Beautiful Thunder Mountain Bikes. But Eric still wanted us to see what would suit us seeing how we would both be on our new purchase. When we went back in to the showroom and passed right by this Gorgeous! Customized! Road king! Custom. With all the trimings! Low, Bosani pipes, Full flow intake, Chrome everywhere, Custom wheels, More Chrome every where!! hard leather bags, and did I mention Chrome! I thought No Way, and stayed quiet, and walked on by. Eric showed us all the great suitable bikes for us, From your Softtails, and the tough looking Softtails w/springer forks. to the road kings with bags and w/o. and then I asked "Your not going to show me that customized Road king are you" he replied "Of course I am" I told him "It's probablly way out of our reach!" he said "You'll probably be surprized" he mentioned the phrase about "Making Dreams Come True" and of course I thought Okay, but sure enough I was very surprized and pleased! Next was the usual app. etc. this next process took quit awhile and Eric never left, He answered many question's and offered much advise and kept us in our dream, even though we still didn't think it would happen. Shayne took the ball. AND RAN with it, and run he did, Because Rockafeller's and Hughes were not!! and he didn't give up,I know at any other place we would have already been packing. You know the old saying the checks in the mail. This was really the case for us. We didn't have the down payment right then and there, and with a Bike, A "HARLEY" like that it wouldn't be there long. That's when the family like enviorment and "Making Dreams Come True" really showed it's colors, Even though we were feeling----again like we didn't belong. Everyone there still made us feel comfortable and at home. Then another salesman Jake came up with a great idea to help the situation,(this is to cool a salesman helping another salesman) Shanye took the idea and gave it his all, and Wow!! Our Dream is now a Reality. Our expirence at Harley Davidson of Tucson is a memory and a story to tell for decades to come. From Chris's patients with my annoying cough, too Jake---great idea, Shayne---you had your work cut out for you. And oh yeah thanks for the concern on our safety-(helmets) this was really a gesture, Eric---your encouragment kept us believing, Heck he was telling people it was our bike long before it was a done deal and they wouldn't touch it. and I know you put the bug in Shayne's ear for the helmets., Bill--running me thru all the pre ride info, and the rental Guy (Sorry name?) Thank You All!!!! But we do have one regret....WHY DIDN'T WE DO THIS SOONER!! Other ompany's don't have a clue. We have expirenced that first hand, Rude, I think I owed them something?? Anyway Keep up the good work, And Make Those Dreams Come True!!!!!"
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By: John and Maria tucson, DE
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"I purchased a new H-D for my son-in-law upon his return from Iraq. First one up in the AM gets the bike for the day. Now I have to buy my own H-D as he is still on military time. I'm not getting up at 4:30 for any reason.
Great bike. Great dealership. We look forward to many miles together.
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By: Scott Oro Valley, AZ
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"I was very happy with my 'Harley Experience'. Erik and Shayne answered all my questions and spent as much time as needed until I was satisfied with the deal. The parts department was very helpful and knowledgeable in recommending applications. The clothing department helped me and my wife pick out just the right equipment.
After serving two tours in Iraq, it was great to come back home and to be treated so well. The staff is very friendly. I look forward to making many more visits to chrome out my V-Rod!"
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By: Gary Tucson, AZ
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"I rang the bell! After attending a "for women only" 'Garage Party' at Tucson Harley-Davidson, I was positive that I wanted to own and ride my own bike. With the help of Garrett and Shane, we made it happen! These two guys worked very hard to make sure that I had a positive Harley experience, working out financing and helping me choose the bike that was right for me in every way. Additionally, James in the Parts Department helped me choose some awesome accessories that also improved the safety of my bike. Chris guided me through the paperwork and helped me to choose the extended service plan that was right for me. Bill did a great job during the "walk-around", familiarizing me with the bike. During the time when the accessories were being added to my bike, Garrett stayed in almost constant contact with me, keeping me up-to-date on the progress of the work being done. The entire Harley of Tucson team was excited and happy for me in my purchase and they all went out of their way to answer questions, make suggestions and to generally welcome me to the Harley family.
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By: Denise Tucson, AZ
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"I have been searching and researching for over two years and have been in contact with Shayne Clisham the entire time. I cannot stress how fortunate Harley is to have a salesman of Shaynes caliber. In the beginning he stated he would do whatever it takes to get me out riding. He did just that without any pressure tactics or manipulation. His Patience through this has been unparalleled. I cannot thank him enough. I wish I had been able to let go of my reservations for proceeding with the purchase earlier. My wife has now began the "I told you so" routine. I love my new V-Rod. I was fortunate enough to get Erick and Shayne working with us through the day. Erick prepared paperwork and followed my little girl through the sales floor. I may call on you for babysitting duties you rocked dude! I never thought of a Harley dealership as a family oriented facility. What a great experience for all of us. Our satisfaction is over the top. Thank you! You have a customer for life!!!
Regards,
Shane, Deanna and Charlie Schellin
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By: Shane Maricopa, AZ
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"EVERY TIME I STOP AT HARLEY OF TUCSON I FEEL LIKE IN MY HOUSE, ALL THE EMPLOYES ARE VERY FRIENDLY, SINCE I HAVE A HARLEY (1999), TUCSON DEALER IS THE ONLY PLACE FOR BUY ALL THE ACCESORIES I NEED, SINCE 1999 WHEN WAS THE FIRST TIME I WALK IN TO THE SHOP I NEVER HAD A BAD EXPERIENCE, SERVICE ALWAYS IS FAST AND CHARGE ME RIGHT, I WILL BE YOUR CUSTOMER FOR THE NEXT 40 COMING YEARS (I'M 41 NOW), SO THANKS FOR EVERYTHING!!!!!!! "
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By: luis nogales, AR
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"Your guiding value, <>Customer 1st<> is alive and well at Harley Davidson of Tucson!
This weekend my wife and I were on a weekend tour in the Tucson area on our 05' Road King when we started hearing a grinding noise coming out of the engine. Carefully, we rode over to Harley Davidson of Tucson just before closing time. As soon as we arrived, the staff immediately looked over the bike and agreed to bring it into the shop and open it up in the hopes of fixing it, even though the shop planned to close in 20 minutes. Mad Mike was coordinating everything and told us that it was going to be at least a one hour project. The guys would stay and do whatever it took to get it repaired, no matter how long it took. After pulling the engine open and determining that the needed repair was more extensive than hoped we left the bike at Harley Davidson of Tucson, rented a car and drove home. We could have trailered the bike home but we were so impressed with the level of support we received by everyone we met at the dealership we decided to have the repair completed there even though we live over 400 miles away. My wife and I both look forward to coming back when the job is completed and riding back to California together. Thank you so much for your outstanding customer service! Your guiding value, <>Customer 1st<> is alive and well at Harley Davidson of Tucson!
Steve & Margarita Stilwell
Escondido, California
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By: Steve Escondido, CA
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"I recently bought my first Harley. I was completely impressed with the level of customer service I received. From top to bottom, this is the best-run organization I have dealt with in a long time. I have purchased several vehicles in my lifetime, but I have never had as an enjoyable time as I did when I bought this bike. I’ll admit that I was intimidated looking at the new motorcycles. I was approached by one of the salesman by the name of Jake. Rather than attempt the hard sell, he seemed like he was just there to answer my questions, and I had a lot of them. Once I decided what I was looking for, I was introduced to Shayne. He and I went through my concerns and my expectations. Shayne handled every request with a 'can do' attitude. I had a monthly payment in mind and Shayne help me hit that target. He was able to provide me with what I wanted and still keep the payments in the range I needed. This was not an easy task, but Shayne is a professional. Before I drove the bike out, Gordy went over every aspect of the new bike with me until I felt confident enough to drive it on the streets. Jake even offered to follow me out on the streets, just so I would have someone to share the ride with. Then next day I meet Rick in parts. This guy has hooked me up every time I go see him. Again, his 'whatever it takes' attitude is a welcome change in a world where most employees are out to do the least amount possible and still collect a paycheck. Whatever I need, Rick sees to it that it happens.
When I was negotiating what I wanted on the bike, Shayne told me 'That’s no problem, Al. We are here to make dreams come true.' At first that struck me as a little hokey, but the more I dealt with these guys, the more it became clear that they actually show up for work to fulfill that commitment. Every interaction with them is inside the context of 'This is an opportunity to make someone’s fantasy a reality.' That context has everyone happy to be at work and the attitude is contagious. You just want to be around all these happy people. I can’t say enough about the experience I had with the people at Harley-Davidson of Tucson. Thank you for giving me the ride of my dreams!
Sincerely,
Alfred McDonald
The Law Office of Alfred McDonald, P.C."
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By: Alfred Tucson, AZ
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"I brought my 2001 FLTHCI to your shop for the first time 5/2/2006. I was welcomed as if I had been comeing in for years. Mario made the whole experience an enjoyable one. he went above and be on to see that my bike was fixed and back to me on time.Ron in service and the gal in parts were also so helpful and willing to get all my questions answered. I would say the Tucson shop is one the #1 dealers in the country. Thanks to people like Mario V.
Thanks !!
Scott L."
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By: Scott Marana, CA
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"I recently took a trip to Arizona to visit some family and rented a bike for you guys. What a great experience. No problems, nice courtious rental agent. Hope to see you again soon
Vince"
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By: Vince Philadelphia, PA
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"Tim is truly five star and customer oriented. Thanks!
Hope the great service continues after the sale."
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By: Anonymous Tucson, AZ
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"This is my first Harly. I was impressed with the whole experience. The sales team made me feel great about my purchase. Thanks"
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By: Anonymous Tucson, AZ
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"We have been very pleased with the service received at H-D of Tucson. Mario Vasquez is an exemplary employee and truly represents the good name that H-D spent years building. He has always gone above and beyond to ensure our satisfaction. He accomodates us and treats us with respect. This man brings customers in and keeps them coming back. He deserves recognition because he is an outstanding person. We are also very pleased with the service department and the quick response we get when we need assistance. Thank you . Michele & Sam Harris"
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By: Samuel Marana, AZ
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"Made me and my wife feel at home.We stopped in ,on vacation, I must say every one we met felt like friends. In a few more years we will be moving your way. Great experience.
Say hi to Tom Rebeiro and the service Mech. from Vermont for us.
Brian & Vicky Ramsay
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By: Brian Plymouth, NH
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"I bought a 2001 Springer Soft tail, then traded it for a 2002 Roadking while I was getting the Springer serviced. My service agreement is a thing of the past and I was doing basic services myself and have nothing but good to say about my experience at Harley of Tucson.
I do try to avoid survey though!"
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By: Anonymous Oracle, AZ
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"I am big on customer service, and Harley-Davidson of Tucson is number one in customer service."
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By: Ken Sahuarita, AZ
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"Very good experience with everyone involved. "
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By: Charles Tucson, AZ
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"I found that you were very good at giving me the information that I was looking for and it was greatly appreciated at the time,if I do decide to buy another harley I know were to come to thank you very much."
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By: gary edward martin new westminster, BC
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"I am a long-term customer and just traded-up. I was very relieved that I didn't even have to ask for MSRP. Usually the purchasing process feels like a wrestling match, but not at THD. Thanks to Mark, Rick and Chris. You guys are the best! "
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By: Dan Tucson, AZ
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"The girl in parts (I don't remember name) helped me when no other local dealers would. She went the extra mile and got my parts to me in Mesa. Thanks a lot!!!!"
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By: Don Mesa, AZ
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"I have to tell you guys, you've really turned things around. I had heard some concerning things about the type of service I'd get from THD but I have been nothing but impressed. Keep up the great work and I'll keep singing your praises!"
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By: Anonymous Tucson, AZ
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"The folks in all departments at Tucson H-D are extremely helpful and have a great attitude! I had many questions and all were answered. The handling of my purchase was very professional and definitely 5-star. "
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By: Bruce Tucson, AZ
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"To all:
My wife and I have both bought Harleys from THD. Every time we are at the store we are treated like friends and not just another customer like you would find at a department store. My wife and I quickly realized that when you buy a harley you buy into a family. I'd recommend this dealership to anyone and everyone."
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By: George Tucson, AZ
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"Always look forward to going to your shop when I come down for visits."
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By: Jim Lake Stevens, WA
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